Senior Associate Solutions Engineer - Automation and Artificial Intelligence

Senior Associate Solutions Engineer – Automation & AI

Career Category

Information Systems

Job Description

ABOUT AMGEN

Amgen harnesses the best of biology and technology to fight the world’s toughest diseases, and make people’s lives easier, fuller and longer. We discover, develop, manufacture and deliver innovative medicines to help millions of patients. Amgen helped establish the biotechnology industry more than 40 years ago and remains on the cutting-edge of innovation, using technology and human genetic data to push beyond what’s known today.

ABOUT THE ROLE

Role Description:

In this role, you will build and implement Automation and AI-enabled solutions that support Contracting Operations and Revenue Management platforms within Amgen’s Global Commercial Operations and Corporate Functions Technology organization.

You will work across systems including Salesforce, Conga CLM and CPQ, Model N, MuleSoft, Databricks and Anaplan to support improvements in contracting and pricing workflows. Your work will focus on integrating AI capabilities and delivering AI driven automation solutions that reduce manual effort, improve data quality and increase process efficiency.

You will contribute to implementing solutions designed by senior engineers, working on assigned features, configurations, integrations and data flows within a defined scope. You will operate with guidance on design and priorities. This is a hands-on role suited for detail-oriented individuals eager to learn across enterprise platforms and progressively take on more complex work while delivering high-quality components.

Roles & Responsibilities:

• Build and configure intelligent, AI-driven automation solutions using Python across enterprise platforms, aligned with established designs and patterns.
• Drive automation of pricing, revenue and forecasting workflows across CPQ, Model N, and Anaplan within the defined scope.
• Support the automation of end‑to‑end contract lifecycle processes, including creation, approvals, amendments and renewals, through system configuration.
• Develop and support integrations using APIs and Middleware following standard patterns.
• Contribute to AI‑driven use cases, including workflow automation and development of lightweight assistant capabilities to enhance user productivity.
• Execute development tasks such as configuration, scripting, data mapping, and workflow orchestration, with a strong focus on quality, scalability and maintainability.
• Perform assigned tasks and collaborate with engineers and cross-functional teams to deliver against priorities.
• Participate in testing (unit, integration) and support defect resolution, data fixes and issue troubleshooting within scope.
• Ensure adherence to design standards, best practices and documentation for maintainability and consistency.
• Escalate risks, dependencies, or design issues beyond scope and continuously expand skills across platforms and technologies

Technology Focus Areas:

• Experience in AI-driven automation using Python, enabling efficient workflow orchestration and process optimization across business systems.
• Strong understanding of Generative AI concepts, AI orchestration frameworks and machine learning libraries to apply them effectively in real-world business workflows.
• Exposure to AI assistants/copilots, vector search (embeddings-based retrieval) and prompt-driven workflows within enterprise platforms.
• Experience in workflow and rules‑based automation, system configuration, and business process execution using tools like Salesforce Flow and similar frameworks.
• Enterprise SaaS platforms like Salesforce, Conga CLM and CPQ, Model N, MuleSoft, Databricks and Anaplan is good to have.
• System integration fundamentals including APIs, data exchange and middleware tools.
• Data structures and models supporting contract lifecycle, pricing and revenue workflows.

Basic Qualifications and Experience:

Bachelor’s degree or master’s degree and 4-8 years of experience and

• 2+ years of experience in development of AI-powered automation workflows using Python, driving efficiency across enterprise processes and systems preferably across CRM/CPQ, Data & Analytics.
• Familiar with AI orchestration frameworks, APIs and ML libraries, along with hands‑on experience with automation tools, workflows and scripting to build intelligent, scalable solutions.
• Experience with API integrations and data exchange across systems.
• Good to have experience in Salesforce/Conga CPQ and data integrations using MuleSoft/Databricks.
• Experience working in a team environment with engineers, product managers or business stakeholders.
• Demonstrated ability to execute defined tasks with guidance and follow established implementation approaches while delivering consistent, high-quality results

Preferred Qualifications:

• Experience with AI orchestration frameworks (LangChain/LangGraph), APIs (OpenAI/Anthropic/Hugging Face) and ML libraries (TensorFlow/PyTorch).
• Familiar with AI/ML CI/CD pipelines (MLOps/AIOps) to enable continuous development, deployment and monitoring of AI-driven workflows.
• Exposure to Salesforce, MuleSoft, Databricks.
• Experience configuring workflows, rules or automation within enterprise platforms.
• Experience supporting system integrations or data synchronization processes.
• Familiarity with contract lifecycle management or pricing systems.
• Experience working in Agile or iterative development environments.
• Demonstrated progression in taking on increasingly complex technical tasks within a team setting.

Soft Skills:

• Strong attention to detail and commitment to quality
• Problem-solving mindset with the ability to follow structured approaches and escalate when needed
• Clear and concise communication within teams and with cross-functional stakeholders.
• Ability to take direction, ask clarifying questions, and execute tasks reliably
• Strong organizational skills and ability to manage assigned work effectively
• Curiosity and willingness to learn new systems and technologies
• Collaborative mindset and openness to feedback

EQUAL OPPORTUNITY STATEMENT

Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

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Experience Level

Mid Level