Senior Human Resources Service Advisor - Payroll Operations

Senior HR Service Advisor

Overview

We are seeking a highly capable Senior Advisor to join the Pay Centralization Team within the Employee Data workstream, People Operations. This role is responsible for supporting Europe & Americas payroll operations through effective management of payroll inputs, stakeholder coordination across the ADP / One Payroll stack, and end-to-end payroll input reconciliation across multiple countries and regions.

Responsibilities

Payroll Input Management & Reconciliation

• Manage and govern payroll-related inputs across Europe & Americas regions, ensuring timely and accurate submission before payroll cut-off.
• Perform end-to-end reconciliation of payroll-impacting data across Employee Central, SAP, ADP, and related payroll systems.
• Validate effective dates, pay-impacting fields, and manual payroll inputs to minimize defects and ensure payroll accuracy.
• Investigate discrepancies, replication failures, and data mismatches across systems and drive timely resolution.
• Support payroll readiness by ensuring transactions are processed in line with service level expectations and compliance requirements.

ADP / One Payroll Stakeholder Management

• Act as a key liaison between Employee Data, One Payroll, payroll providers, and other People Operations stakeholders.
• Coordinate with internal and external teams to ensure clarity on payroll inputs, ownership, dependencies and escalation paths.
• Manage stakeholder communications for issues related to payroll data flow, manual interventions, and process exceptions.
• Support transition and centralization initiatives by aligning on operating models, responsibilities, and controls.

Process Governance & Controls

• Maintain strong governance over manual payroll inputs and ensure they are used only where necessary and properly approved.
• Contribute to the development and adherence of RACI, escalation frameworks, and payroll control mechanisms.
• Ensure audit readiness through accurate documentation, process traceability, and compliance with payroll and employee data standards.
• Support continuous review of desktop procedures, knowledge articles, and process documentation.

Systems & Operational Support

• Work across Employee Central (EC), SAP, ADP, and related systems to process, validate, and troubleshoot payroll-impacting changes.
• Support payroll process centralization by identifying process gaps, handoff risks, and opportunities for simplification.
• Collaborate on system and workflow improvements that reduce manual effort and improve data quality.

Added advantage: Automation & Continuous Improvement

• Identify opportunities to simplify payroll input processes using low-code / no-code tools such as Power Automate, Power Apps, or similar technologies.
• Partner with process owners and technical teams to improve tracking, validation, and routing of payroll inputs.
• Contribute to initiatives focused on reducing manual touchpoints, increasing efficiency, and improving stakeholder experience.

Qualifications

Required Qualifications

• 5–7 years of experience in payroll operations, employee data, or a related HR shared services environment.
• Strong experience in managing payroll inputs, validations, and reconciliation activities.
• Good understanding of payroll operations across Europe and Americas or multi-country environments.
• Strong stakeholder management skills with the ability to work across functional and regional teams.
• Excellent analytical and problem-solving skills with high attention to detail.
• Ability to manage multiple priorities in a deadline-driven environment.
• Strong verbal and written communication skills.

Preferred Qualifications

• Experience working with SAP, ADP, and Employee Central (EC).
• Knowledge of payroll integrations, payroll cut-off governance, and replication/reconciliation concepts.
• Experience in global payroll centralization or payroll transformation initiatives.
• Familiarity with low-code / no-code platforms for workflow automation and process improvement.
• Exposure to compliance, audit controls, and operational governance in payroll or employee data environments.

#EiP

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Experience Level

Senior Level