Senior Relationship Manager / Relationship Manager / Kphb

Job Title: Relationship Manager – Automobile Sales

Department

Sales / Relationship Management

Location

KPHB MANJERAMALL

Reporting To

Sales Manager / Branch Manager

Role Overview

The Relationship Manager (RM) – Automobile Sales is responsible for generating sales through effective customer engagement, relationship building, and end-to-end coordination of the vehicle sales process. The role requires balancing sales targets with superior customer experience, ensuring long-term customer retention and brand loyalty.

Key Responsibilities

Sales & Business Development

• Generate new business through walk-ins, referrals, digital leads, and field activities
• Convert enquiries into confirmed bookings and deliveries
• Achieve assigned sales targets for vehicles, accessories, finance, and insurance
• Conduct product presentations and test drives

Customer Relationship Management

• Build long-term relationships with individual and corporate customers
• Maintain regular follow-ups with prospects and existing customers
• Ensure a seamless and premium customer experience at every touchpoint
• Handle customer concerns professionally and ensure timely resolution

Process & Coordination

• Coordinate with finance, insurance, registration (RTO), and stock teams
• Ensure accurate documentation and compliance with company policies
• Track customer interactions and update CRM systems daily
• Ensure timely vehicle delivery and explain delivery checklist to customers

Post-Sales & Retention

• Conduct post-delivery follow-ups and customer satisfaction calls
• Encourage repeat purchases and referral business
• Support service team by coordinating first service reminders

Market & Product Knowledge

• Stay updated on product features, pricing, competitors, and offers
• Provide market feedback to the management team

Candidate Profile

Education

• Any Graduate / Diploma / MBA (Sales & Marketing preferred)

Experience

• 1–6 years of experience in automobile sales or relationship management or other sales
• Experience in 2W / 3W / 4W dealership sales preferred

Skills & Competencies

• Strong communication, negotiation, and persuasion skills
• Customer-centric approach with a sales-driven mindset
• Ability to work under pressure and meet targets
• Professional grooming and positive attitude
• Comfortable with field work and weekend working

Key Performance Indicators (KPIs)

• Vehicle sales volume & revenue
• Finance & insurance penetration
• Customer satisfaction (CSI/NPS)
• Lead response time and conversion ratio
• Repeat and referral sales

Working Conditions

• 6 days working with weekly off
• Weekend and holiday availability as per showroom requirements

Compensation & Benefits

• Fixed salary + attractive incentives
• Performance-based bonuses
• Career growth opportunities within the organization

 FOR MORE INFORMATION CONTACT,

 HR Narendhar :

“9100067782