Senior Benefits Operations Specialist

Senior Specialist, Benefit Operations

Working with Us
Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us.

Position Summary

This position will be part of People Services and has responsibility for execution and administration of the Bristol-Myers Squibb (BMS) benefits programs. This includes, but is not limited to health & welfare, retirement and savings plans, wellness and offerings for the assigned market.

Position Responsibilities

• Support execution and delivery of global/regional/market Benefits projects and program delivery, as needed

• Act as escalation point for HR Advisors for the resolution of Benefits inquiries or needs within guidelines

• Reviews system generated correspondence and communications, rewards vendor websites (including benefits enrolment tools), HRA training materials, Local Work Instructions and Knowledge Articles to ensure these are current, accurate and market relevant, recommending updates as needed

• Assists with compliance and governance of all benefits plans and programs including identifying risks, participating in audits and delivering corrective actions

• Execute and administer activities related to benefit plan eligibility, enrollments, status changes, and terminations including some wellbeing and social security programs 

• Execute and administer activities related to benefit plan eligibility, enrollments, status changes, and terminations including some wellbeing and social security programs 

• Perform testing activities for benefits administration systems implementations, changes and ongoing enhancements

• Develop global benefits administration systems change requirements within defined guidelines, prepare change request documentation and support implementation

• Review and monitor data integration reports to identify and address inaccuracies and systems errors

• Prepare and action monthly changes in provider portals as needed

• Prepare, manage and close enrolment windows in partnership with system provider and COE

• Liaise with system providers, local brokers and vendors as needed

• Understand, interpret, and effectively communicate benefit plan provisions, policies, programs, process and practice as the escalation point for Key Business Partners

• Assist with the administration of wellness programs and vendors.  Coordinate wellness communications as needed

• Administer invoicing and payment processes for regional and some local vendors including validating payments, etc. within the defined vendor management framework.

Must have requirements:

• Bachelor’s degree from an accredited university/college

• Minimum of 3 years of hand-on experience in human resources service delivery or Benefits Administration

• Experience working within an HR Shared Services delivery model

• Experience working in a rapid, fast-moving environment which is both complex and changing

• General knowledge and understanding of HR policies, processes, regional Employment Laws and total rewards legislative requirements for the relevant region

• Experience working in a multi-cultural/multi-country work environment

• Ability to use business judgment when assessing requirements and performance, in order to identify the right solution to meet business needs

• Strong analytical skills in Excel and Microsoft Office, with exceptional attention to detail and the ability to interpret and present complex benefits data.

 

Ideal Candidates Would Also Have: 

• Experience working with global/region relevant current BMS HR and TR enabling systems: Workday, ServiceNow, Online Benefits Admin/ Darwin/Benifex, and ADP

• Completion of Benefits specialty certification to demonstrate theoretical understanding and application of Compensation practices or equivalent Industry designation

• Ability to present complex information in a clear and convincing way to staff, callers, and functional business and technical groups

• Demonstrated continuous improvement mindset

 

If you come across a role that intrigues you but doesn’t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.

Uniquely Interesting Work, Life-changing Careers
With a single vision as inspiring as “Transforming patients’ lives through science™ ”, every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in a supportive culture, promoting global participation in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

On-site Protocol

BMS has an occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:

Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.

Supporting People with Disabilities

BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to adastaffingsupport@bms.com. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.

Candidate Rights

BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.

If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information: https://careers.bms.com/california-residents/

Data Protection

We will never request payments, financial information, or social security numbers during our application or recruitment process. Learn more about protecting yourself at https://careers.bms.com/fraud-protection.

Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.

If you believe that the job posting is missing information required by local law or incorrect in any way, please contact BMS at TAEnablement@bms.com. Please provide the Job Title and Requisition number so we can review. Communications related to your application should not be sent to this email and you will not receive a response. Inquiries related to the status of your application should be directed to Chat with Ripley.

R1602016 : Senior Specialist, Benefit Operations

Experience Level

Senior Level