Service Associate

The Job purpose is to perform all duties in accordance with the set policies and procedures covering aspects of Box-Office/Concessions/Ushering under the general guidance of Duty Manager/Duty Officer.

Key Responsibilities:

·        To personally greet the customers and other VIP Guests at each touch point with correct salutation

·        Service on seat, suggestive & Up selling,

·        Efficient Cash handling at POS, and no variance in sales

·        Customer query handling and delight each and every customer by giving best service.

·        Well versed with Movie synopsis and genre.

·        Taking effective orders and satisfying the customers.

·        Box office handling, Concessions handling independently.

·        Cash Management from Box and Candy Area.

·        To effectively operate the software system VISTA generating revenue.

·        Ensure highest level of integrity towards organization & patron.

·        Handling queries regarding film content, rating, show times.

·        Responsible for maintenance of machines at Box Office and concessions

·        Ensure that all the statutory forms and formats for revenue collection are maintained in the respective areas at all times.

·        Follow correct cash handling procedures and revenue collection as per the policies and procedures.

·        Candidate should be comfortable in all shifts (morning& evening.)