ServiceNow Business Analyst

ServiceNow Business Analyst

About Our Company

Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 20 years. We are part of Ameriprise Financial Inc., a US financial planning company headquartered in Minneapolis with a global presence and diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024. The firm’s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection.

Be part of an inclusive, collaborative culture that rewards you for your contributions, and work with other talented individuals who share your passion for doing great work. You’ll also have plenty of opportunities to make your mark at the office and a difference in your community. So, if you're talented, driven and want to work for a strong, ethical company that cares, take the next step and create a career at Ameriprise India LLP.

Job Description

Act as the liaison between the business and IT organizations in order to provide technical solutions that meet user needs and improve business performance by assisting with the technical analysis of business requirements, problem solving and troubleshooting as part of a larger project team. Accountable for ensuring that clear, concise requirements have been captured. Participate in testing, issue resolution, support the implementation check-out process and facilitate the development of all procedural documentation and manuals.

Job Description

Responsibilities

• Experienced in Story writing in ServiceNow JIRA, SDLC Agile module, Visio and expected outcomes based on customer communication.

• Excellent documentation and communication skills and strong attention to detail required.

• Good to have Knowledge of Modules - Vulnerability Response, Security Incident response & Threat intelligence

• Good to have knowledge – GRC & Security Operations Center.

• Understanding of basics of REST and SNOW Integration

• Good to have knowledge of Service Portal & Workspaces.

• Ability to recognize potential and actual issues, need and opportunities for improvement in the implementation.

• Close collaboration with Developer, Solution architects and other team members for the requirements and associated functionality.

• Demonstrate strong ability to evaluate constraints, risks, and dependencies.

Qualifications

Bachelor’s degree in computer science, engineering, business, or comparable studies

3-6 years of experience in Requirement Analyses.

Analytical mind and problem-solving aptitude

Good to have ServiceNow Admin Cert, CIS – VR, CIS – SIR as this will help me primary understanding of the platform.

In-Office Collaboration

We are a client-centric, relationship-based business. Working together, in-person, is foundational to how we achieve results. By fostering a culture of face-to-face collaboration, idea sharing, productivity and personal connection, we deliver for our stakeholders — clients, advisors, employees and shareholders. Our employees work in the office at least three (3) days per week, with flexibility to work from home two (2) days per week. Some roles may require additional in-office time or different in-office expectations, and specific requirements will be discussed during the hiring process.

Full-Time/Part-Time

Full time

Timings

(2:00p-10:30p)

India Business Unit

AWMPO AWMP&S President's Office

Job Family Group

Technology

Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, military status, veteran status, marital status, pregnancy, family status or any other basis prohibited by law.

We are committed to fostering an inclusive and accessible recruitment process for individuals with disabilities. If you require a reasonable accommodation to participate in the application or interview process, speak to your recruiter to discuss how we can support you.

Experience Level

Senior Level