ServiceNow SAM Pro Analyst

ServiceNow SAM Pro Analyst

Scope:

• Partner directly with Procurement to create and maintain software entitlements in SAM Pro corresponding to new purchases, renewals, and true-ups
• Ensure entitlement records (license type, metric, terms, quantities, purchase order/contract references) are accurate and complete at time of intake

• Determine and configure the software models required in SAM Pro to correctly match discovered installations, including publisher/product normalization and handling of complex suite or edition variants
• Maintain and troubleshoot normalization rules so discovered software consistently maps to the correct model

• Manage software reconciliation definitions and schedules to verify that Effective License Positions (ELPs) are returning accurate, defensible results
• Investigate reconciliation discrepancies, unmatched installations, and orphaned entitlements; tune reconciliation logic as needed

• Partner with application owners and end users to research and resolve remediation issues (e.g., unauthorized installs, missing entitlements, incorrect model assignment)
• Track remediation tasks through to closure and document resolution outcomes

• Review SaaS subscription and usage data feeds; verify that SaaS reconciliation results accurately reflect actual consumption against contracted entitlements
• Identify gaps between provisioned SaaS seats and active usage

• Provide software compliance insight and audit-ready reporting to support contract renewal negotiations and vendor audit responses
• Prepare summarized compliance positions for stakeholders ahead of renewal discussions

• Analyze software usage data to identify reclamation, downgrade, and consolidation opportunities
• Quantify and document potential cost savings positions based on usage trends and license entitlement gaps

• Manage Microsoft 365 license reservations, ensuring reserved license pools align with entitlement counts, usage patterns, and organizational needs
• Monitor M365 license assignment and reclaim unused reservations as appropriate

What We are looking for:

• 3+ years of hands-on experience with ServiceNow SAM Pro (configuration, not just reporting)
• Demonstrated experience managing the full SAM lifecycle: procurement, deployment, reconciliation, and retirement
• Working knowledge of software normalization, entitlements, discovery models, and Effective License Position (ELP) generation
• Experience with SaaS usage reconciliation and license reservation management (Microsoft 365 preferred)
• Familiarity with major software licensing models (Microsoft, Adobe, Oracle, and similar enterprise publishers)
• Strong analytical skills with the ability to interpret usage, contract, and financial data
• Excellent stakeholder communication skills; able to work directly with Procurement, application owners, and end users

• ServiceNow SAM Pro or CIS-SAM certification
• Experience with HAM Pro, ITAM, CMDB, and Discovery/Service Mapping
• Experience supporting vendor or internal software audits
• Background in enterprise software consolidation or cost-optimization initiatives

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Experience Level

Mid Level