How much salary can I expect as a Subject Matter Expert - Banking Domain in Concentrix in Hyderabad?

You can expect a minimum salary of 0 INR. The salary offered will depend on your skills, experience and performance in the interview.

What is the eligibility criteria to apply for Subject Matter Expert - Banking Domain in Concentrix in Hyderabad?

The candidate should have completed the required education and people who have 5 to 31 years are eligible to apply for this job. You can apply for more jobs in Hyderabad to get hired quickly.

Is there any specific skill required for this job?

The candidate should have sound communication skills and sound communication skills for this job.

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Both Male and Female candidates can apply for this job.

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Subject Matter Expert - Banking Domain

Concentrix

Subject Matter Expert - Banking Domain

Concentrix

Hyderabad

Not disclosed

Work from Office

Full Time

Min. 5 years

Job Description

SME

Job Title:

SME

Job Description

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role and Key Responsibilities

Provide floor support, learning sessions, coaching & feedback to agents (Subject Matter Expert).
Drive team metrics
Monitor closure of service levels regularly.
Ensure prompt escalations to the Team Leader.
Supervise team in the absence of the Team Leader.
Monitor performance and quality scores of team members .
Identify root cause issues and recommend solutions.
Groom new hires & provide floor support to enhance the customer experience
Handle escalations and manage end-to-end customer complaints for ones span

Key Skills and knowledge:

Analytical , logical reasoning & numerical skills
Thorough knowledge of the banking industry and concepts of the industry. Must be from the banking domain
Expertise in Excel and PowerPoint
Flexibility to work in any shift as per the business requirement
Ability to observe, analyze and give constructive feedback.
Ready to work in a 24/7 shift environment with rotational shifts and weekly offs.
Email etiquette

Must have good understanding of the following:

Customers reporting or querying suspicious transactions
Confirmation of genuine or fraudulent activity
Blocking or cancelling cards and account access
Account takeovers or identity fraud
Outbound validation of flagged transactions
Customer education on fraud risks or actions taken

Educational qualification: Graduation

Disclaimer: -

'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.

Location:

IND Hyderabad - Unit No. 201, 2nd Flr, Building 4 at Mindspace

Language Requirements:

Time Type:

Full time2026-06-30