Senior Associate Scrum Master - Organizational Effectiveness

Sr Associate IS Organizational Effectiveness Scrum Master

Career Category

Information Systems

Job Description

ABOUT AMGEN 

Amgen harnesses the best of biology and technology to fight the world’s toughest diseases, and make people’s lives easier, fuller and longer. We discover, develop, manufacture and deliver innovative medicines to help millions of patients. Amgen helped establish the biotechnology industry more than 40 years ago and remains on the cutting-edge of innovation, using technology and human genetic data to push beyond what’s known today. 

ABOUT THE ROLE 

Role Description: 

The Sr. Associate IS Organizational Effectiveness Scrum Master is a leader and coach who facilitates team / ART / SRT events, processes, and supports teams in delivering value. The role involves facilitating communication and collaboration among teams, ensuring alignment with the program vision, managing risks and dependencies, and driving relentless improvement. They also often participate in the Lean-Agile transformation, coaching leaders, teams, and Scrum Master/Team Coaches in the new mindset and processes. They help adapt SAFe to the organization’s needs, standardizing and documenting practices 

Roles & Responsibilities:  

• Lead and manage product delivery using agile frameworks and techniques. Align with Agile values such as prioritizing individuals and interactions over processes and tools.  

• Lead and facilitate agile events including stand-ups, sprint/PI planning, sprint/PI reviews, retrospectives, demos and backlog refinement meetings to promote team collaboration. 

• Advise SAFe events, including PI Planning, Scrum of Scrums, and Inspect & Adapt workshops. 

• Collaborate with cross-functional teams to identify business requirements and develop solutions that meet customer needs. 

• Work with Product Owners, Product and Solution Management, and stakeholders to ensure strategy and execution alignment 

• Help the scrum teams achieve delivery acceleration focused on business outcomes by reaching higher levels of scrum maturity 

• Identify, escalate, and manage risks and dependencies across Teams / ART / Solution train to ensure that they are addressed in a timely manner 

• Coordinate with Services and support to schedule resolution of issues with released products  

• Foster a culture of continuous improvement within the Teams / ART / Solution Train by leading retrospectives and encouraging innovation 

• Monitor and report on the progress of the Team / ART / Solution Train, ensuring transparency and alignment with solution objectives 

Basic Qualifications and Experience: 

• Bachelor’s degree with 5 - 9 years of experience in Computer Science, Business, Engineering, IT or related field 

Functional Skills: 

Must-Have Skills: 

• Strong understanding of Agile methodologies, particularly the Scaled Agile Framework (SAFe) 

• Prior experience with Agile project management tools, such as Jira, Confluence and Jira Align 

• Experience in guiding teams through Agile events and ensuring adherence to SAFe practices and behaviors 

• Excellent problem-solving skills and a passion for tackling complex challenges with data 

• Collaborative spirit and effective communication skills to work seamlessly in a cross-functional team 

Good-to-Have Skills: 

• Deep understanding of CRM Development/Migration, AWS Infrastructure and Integrations (MuleSoft/Databricks) in software delivery  

• Workshop facilitation and training experience 

Professional Certifications: 

• Certified SAFe Scrum Master or similar (preferred) 

• Certified SAFe RTE or similar (preferred) 

• Certified SAFe STE or similar (preferred) 

Soft Skills: 

• Proficient in risk assessment, dependency management and stakeholder management including senior executives 

• Excellent people and project management skills 

• Ability to work collaboratively with cross-functional teams 

• Ability to manage multiple priorities successfully 

• Team oriented with a focus on achieving team goals 

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Experience Level

Mid Level