Senior Financial Operations Analyst - Accounts Receivable in Healthcare

Sr. FinOps Analyst - AR Healthcare (Cash App), Healthcare

The Finance Operations organization works with every part of Amazon to provide operations accounting and operations excellence services with the highest level of controllership at the lowest cost to the company. We provide the backbone systems and operational processes which completely, accurately, and validly pay Amazon’s suppliers, invoice our customers and report financial results. Amazon is quickly building the Finance Operations capabilities in the healthcare industry by creating the Healthcare Finance Operations Services.
As part of the Amazon Healthcare Global Finance Operations Services team, you will find yourself working with exceptionally talented and determined people committed to driving financial improvement, scalability, and process excellence. To support the growth of Amazon Healthcare, this candidate must possess a strong passion for accountability, setting high standards, raising the bar, and driving results through constant focus on improving existing and future state operations, systems, and processes in collaboration with Management.
As we continue to grow and scale our ability to provide innovative primary care across the country, the teams that support this critical work are growing as well. Amazon Healthcare is seeking to hire Cash Posting Specialists for the Revenue Cycle team. As a member of the Revenue Cycle team, you will focus on ensuring that patient accounts are reconciled in an accurate and timely manner. This will result in a stellar patient billing experience while maintaining internal service level agreements and meeting the goals of your team.
It’s easier to learn, model, practice, invent for our customers and strengthen our culture when we’re in the office together most of the time and surrounded by our colleagues.

Key job responsibilities
• Ensuring insurance payments are posted to the correct patient account in the practice management system by monthly close
• Ensuring all ERA’s within the practice management system are properly applied and balanced
• Performing reconciliation of monies received to cash receipts for both electronic and paper checks, and resolving discrepancies in the reconciliation process, and balancing payments posted to the bank account.
• Utilize a combination of electronic and scanned paper resources, as well as insurance portals to perform reconciliation duties for all funding sources.
• Investigate and process Insurance and patient refunds, process all insurance paperwork, manage lockbox related payment processing and bank account reconciliation
• Maintaining service level agreements relating to response time to patients and internal tasks, while prioritizing responsibilities, problem solving, and thinking critically as you perform your regular duties and accommodate other time sensitive tasks as they arise
• Omission of specific duties does not exclude them from this position if the work is similar, related or a logical assignment for this position
• Participates in the development of training materials and quality assurance programs
• Adheres to productivity standards as set by leadership

Basic Qualifications

- Bachelor's degree in accounting and commerce (B. Com)
- • Minimum 4+ years of employment in a primary healthcare setting with 2+ years experience in insurance accounts receivables or cash posting setting
- • Experience with Medicare preferred
- • Exceptional communication and interpersonal skills
- • A proven track record of seeing projects through to completion, thorough follow through, and an ability to work independently with a strong attention to detail
- • Proven ability to solve complex problems
- • Driven to ask questions and find solutions
- • Understanding of basic accounting principles and receivables management
- • Proven ability to adhere to policies and procedures, as defined by leadership

Preferred Qualifications

- 4+ Years experience with US healthcare and health insurance industry • Experience with Medicare Preferred • SME level understanding of end-to-end O2C process. • Has been part of a team that worked on a Six Sigma belt project / Kaizen / Lean projects.

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Experience Level

Senior Level