Senior Product Manager - CRM Foundation

Sr Inbound Product Manager - CRM Foundation

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

Team

ServiceNow’s CRM Foundation team builds the core, horizontal capabilities that power customer engagement across the Sales and Service ecosystem. Our mission is to create a robust, scalable, and extensible CRM platform that enables product teams, partners, and customers to deliver seamless experiences across channels, industries, and use cases.

What you get to do in this role:  

• Drive product strategy by translating vision into clearly defined capabilities and delivering them end-to-end
• Convert complex problems into clear requirements and partner with engineering to deliver scalable solutions
• Define feature plans for each release, including use cases and acceptance criteria
• Build, maintain, and communicate product roadmaps that balance short-term delivery with long-term platform strategy
• Partner with engineering on execution and release management, proactively managing risks and dependencies
• Collaborate with Sales, Marketing, Services, and Support to enable successful launches and customer adoption
• Engage with customers and partners to share roadmap updates, gather feedback, and identify new opportunities
• Communicate effectively across diverse audiences, from technical teams to executive stakeholders

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 5+ years of product management experience defining, delivering, and scaling enterprise-grade or SaaS products in an agile development environment 
• Demonstrated ability to own product areas end-to-end, from problem definition and strategy through execution, launch, and iteration 
• Strong prioritization and judgment, with a proven ability to focus teams on the highest-impact initiatives while balancing short-term delivery with long-term platform strategy 
• Excellent written and verbal communication skills, including experience clearly articulating product vision, requirements, and trade-offs to a broad range of stakeholders
• Experience gathering, synthesizing, and translating customer and stakeholder needs into clear product requirements, roadmaps, and measurable outcomes 
• Proven success partnering closely with engineering, UX, and architecture teams, facilitating discussions on complex and ambiguous problems to drive alignment and scalable solutions 
• A customer-centric mindset, with curiosity for customer workflows and demonstrated experience building trusted customer relationships to inform product decisions 

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Experience Level

Senior Level