Birlasoft Limited

Subcontractor-Service now-TOM SME

Birlasoft Limited
Hyderabad
Not disclosed
Work from OfficeWork from Office
Full TimeFull Time
Min. 5 yearsMin. 5 years

Job Description

Subcontractor-Service now-TOM SME

Area(s) of responsibility

Job Title: ServiceNow ITOM SME (CMDB, Discovery, Event Management, Service Mapping, AI)

Role Summary

We are seeking an experienced ServiceNow ITOM Subject Matter Expert (SME) responsible for designing, implementing, and optimizing IT Operations Management solutions. The ideal candidate will have deep expertise in CMDB, Discovery, Event Management, Service Mapping, and AI-driven automation, ensuring improved service visibility, operational efficiency, and proactive incident management.

  • Strong expertise in:
    • CMDB design, CSDM model, and data governance
    • Discovery (MID Server setup, patterns, probes, sensors)
    • Event Management (alert correlation, RCA, integrations)
    • Service Mapping (top-down & tag-based mapping)
  • Hands-on experience with ITOM integrations and cloud discovery (AWS/Azure/GCP)
  • Working knowledge of ServiceNow scripting (JavaScript, Glide APIs)

Experience with AI/ML features in ServiceNow (Predictive Intelligence, AIOps,

Job role

Work location
Work locationINDIA - HYDERABAD - BIRLASOFT OFFICE, IN
Department
DepartmentIT & Information Security
Role / Category
Role / CategoryIT Security
Employment type
Employment typeFull Time
Shift
ShiftDay Shift

Job requirements

Experience
ExperienceMin. 5 years

About company

Name
NameBirlasoft Limited
Job posted by Birlasoft Limited

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You can expect a minimum salary of 0 INR. The salary offered will depend on your skills, experience and performance in the interview.

The candidate should have completed the required education and people who have 5 to 31 years are eligible to apply for this job. You can apply for more jobs in Hyderabad to get hired quickly.

The candidate should have sound communication skills and sound communication skills for this job.

Both Male and Female candidates can apply for this job.

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