Support Engineer

Support Engineer III, REALM

Description

The REALM Team in Hyderabad is looking for a Support Engineer/DevOps who will act as first level support for all incoming production software application issues dealing with near 100+ different services in Amazon Transportation Technology. DevOps Engineer will be specializing in application support of WW Amazon transportation systems.
Your solutions will impact our customers directly! This job requires you to constantly hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks will define your success. High Impact production issues often require coordination between multiple Development, Operations and IT Support groups, so you get to experience a breadth of impact with various groups.

Primary responsibilities include troubleshooting, diagnosing and fixing production software issues, developing monitoring solutions, performing software maintenance and configuration, implementing the fix for internally developed code (Perl, Ruby, Java), performing SQL queries, updating, tracking and resolving technical challenges. Responsibilities also include working alongside development on Amazon Corporate and Divisional Software projects, updating/enhancing our current software, automation of support processes and documentation of our systems.

The ideal candidate must be detail oriented, have superior verbal and written communication skills, strong organizational skills, able to juggle multiple tasks at once, able to work independently and can maintain professionalism under pressure. You must be able to identify problems before they happen and implement solutions that detect and prevent outages. You must be able to accurately prioritize projects, make sound judgments, work to improve the customer experience, and get the right things done.

Key job responsibilities
* As a Support Engineer you will:
* Play vital role in helping us leverage supporting and developing technologies on any platform to increase global collaboration, increase efficiency, and meet our controller ship requirements
* Directly work with development teams to improve the applications built by conducting technical mitigations and deep dives on reported issues to find the cause and corrective actions
* Work with our other technical teams to ensure the design is effective and complements of our in house custom developed applications across platform stacks (including SQL, Java/.NET/C#/Perl/Python) or SaaS
* Work on proactive detection mechanism to report dip in software performance by building efficient metrics/monitors/alarms using our in house tools
* Build tools and automations to optimize the system, simplify processes, etc.

Basic Qualifications

- 2+ years of software development, or 2+ years of technical support experience
- Experience scripting in modern program languages
- Experience troubleshooting and debugging technical systems

Preferred Qualifications

- Knowledge of web services, distributed systems, and web application development
- Experience troubleshooting & maintaining hardware & software RAID
- Experience with REST web services, XML, JSON

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