Systems Operations Engineer

About this role:

Wells Fargo is seeking a Systems Operations Engineer

In this role, you will:

• Participate in complex technical issues and initiatives related to large scale applications, systems, databases, or other technical products and services

• Identify opportunity for process improvements within technical support strategies and plans

• Review and analyze technical queries to extract data, create standard databases, or perform limited programming to fine tune systems supporting low to medium risk technical deliverables

• Present recommendations for resolving complex technical queries

• Exercise some independent judgment to analyze performance trends and recommend process improvements while developing understanding of technical process controls or standards

• Work as an internal consultant regarding use of tools and processes

• Provide information related to supported system area to functional colleagues, internal partners and stakeholders, including internal customers

Required Qualifications:

• 2+ years of Systems Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Hands-on experience supporting enterprise application platforms in the areas of monitoring, scheduling, or observability (e.g., Autosys, Grafana, Splunk, Thousand Eyes, or equivalent).

• Strong understanding of ITIL processes, including incident, problem, and change management.

• Proven ability to triage complex production issues, perform root cause analysis, and drive issues to closure.

• Solid understanding of SRE and reliability engineering concepts, including observability, error budgets, and automation.

• Ability to operate independently with a strong ownership and accountability mindset.

• Effective communication skills to work across global teams and time zones.

Job Expectations:

• Provide hands-on production support for enterprise monitoring, batch management, scheduling, and observability platforms in line with ITIL service operations.

• Ensure platforms meet defined availability, reliability, and performance objectives, excluding approved maintenance windows.

• Drive incident management activities including triage, escalation, coordination, remediation, and post-incident reviews.

• Contribute to problem management by identifying recurring issues and driving root-cause fixes.

• Execute change management activities such as configuration changes, and platform enhancements following standard controls.

• Proactively monitor platform health and identify risks to stability, capacity, or performance.

• Apply an SRE mindset by identifying opportunities for automation, self-service, and toil reduction.

• Strengthen observability practices through effective use of metrics, logs, dashboards, alerts, and synthetic monitoring.

• Create, maintain, and enhance runbooks and playbooks to improve mean time to detect (MTTD) and mean time to restore (MTTR).

• Participate in on-call rotations and provide timely response and ownership during production incidents.