Unified Communications Technician

Unified Communications Technician

Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Who We Are…

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Your New Role:
The Unified Communications Technician is responsible for ensuring the seamless operation of all audiovisual (AV), video teleconferencing (VTC), and telephony systems within the organization. This role involves managing in-house AV equipment in conference rooms, handling TV (IPTV) systems within the office, and being the main contact for major event preparation and technical operations for all live events. The Unified Communications Technician will also provide guidance and design recommendations for all related systems.

Your Role Accountabilities:

OPERATIONS/PROJECT MANAGEMENT

• Support and manage AV, VTC, and phone issues.
• Oversee the management of in-house AV equipment in conference rooms.
• Handle TV (IPTV) systems within the office.
• Serve as the main contact for major event preparation and technical operations for live events.
• Manage Zoom Phone and other communication tools.
• Provide guidance and design recommendations for all related systems.
• Ensure the quality, reliability, and security of the unified communications infrastructure.
• Monitor the performance, availability, and capacity of the systems.
• Establish and enforce standards, policies, and procedures for the unified communications systems.
• Ensure compliance with regulatory and industry best practices.

Qualifications & Experiences:

• Minimum of 3 years of experience in Unified Communications or a similar role.
• Proven experience in managing AV, VTC, and telephony systems.
• Strong organizational and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work under a variety of conditions and handle high-level customers.
• Self-motivated and able to work independently.
• Experience with Zoom and Teams AV, Phone, and Events
• Knowledge of IPTV systems
• Knowledge of Digital Signage
• Knowledge of AV devices (Crestron, Logitech, etc.)
• Experience in event preparation and technical operations for live events; including special Audio considerations and Video sharing
• Room installation experience

Not Required but preferred experience:

• Knowledge of and passion for media, entertainment, and technology industries (including key players, growth trends and drivers, new media models, industry structure, etc.)
• Familiarity with streaming and similar products/services
• Experience working in a national or global company
• Comfortable in working in highly iterative and somewhat unstructured environment

How We Get Things Done…

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.

If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.

Experience Level

Mid Level