Assistant General Manager - Technical Support

AGM-Technical Support

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

 

We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.

 

VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees.

 

VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

 

VIL is an equal opportunity employer committed to diversifying its workforce.

Role

Technical Support Manager( TSM)

Job Level/ Designation

M2

Function / Department

Technology

Location

Indore

Job Purpose

Responsible for IP billing, Opex, IP Governance, Inventory, MW and RAN KPI.

Key Result Areas/Accountabilities

 

Opex:

a)  To manage & maintain circle technology Opex and ensure to meet targets assign by the corporate.

b) Identification of cost saving initiatives and rolled out project to optimise technology opex cost

 

Energy:

a) Cell sites energy cost validation and optimization with the Infra providers to ensure actual expenses pass through.

b) Cell site energy cost optimization to be focused and ensure proper database of each site will be available with all the parameters required in energy cost analysis

c) Quarterly reconciliation and closer with the Infra providers on the energy validations.

 

IP Governance:

a) Infra uptime to be targeted for 99.90 across the sites of the circle.

b) Initiating projects to drive infra providers uptime improvement plan for the outliers sites

c) Ensure to maintain health & hygiene of the cell sites to sustain in summer & monsoon  

 

Inventory :

·       Responsible for Managing Inventory for Operations for RAN and MW

·       Responsible for SFN, NSS, CAM, OCI, RMA, MRN, ATN , SRN,NFF,SLA

·       Responsible to check filled SFN and validation with alarms require basic understanding of RAN( Ericsson BSC 212 33c, 212 55/60 and EVO 8230) Ericsson 4G BTS.. & MW various faults, fault Codes and remedies. 

RAN and MW KPI:

 

·       Responsible for Managing MW Operational KPIs (RNA, Alarms, Error, fluctuation, license, WFM, HW & SW compatibility etc.)

·       Responsible for Managing MW Radio link KPIs (RSL,Frequency,Modulation,XPI,Hi-Lo,ATPC,ACM,BER,Interference,alarms)

·       Responsible for MW Quality KPIs (Utilization, Migrations, QoS, Protocols, Ethernet parameters, synch thru TDM and Packet, NTP etc.)

·       Responsible for RAN KPIs Hardware Fault Rate, RFO dashboards, prefixing validation.

·       Good hands on Knowledge on EVO BSC/RNC/ CP fault rectification

·       Co ordination with SNOC and Field Team for RAN Faults/NSS/CXX updation, rectification.

·       Analysis of RNA Analysis and action on defaulting sites/cells.

 

Core Competencies, Knowledge, Experience

 

·       Good hands on experience in Ericsson MW MLTN and ML66xx series, Huawei MW, NEC Passolink+, Fibcom, BG, E1to LAN converters and UBR.

·       Good hands on experience on Linux and MW Excel and power point.

·       Good Knowledge of Equipment pertaining to BSC, RNC, all Radio technologies 2G,3G,4G,MIMO,small cells ,transport equipment XDM, NPT, DWDM, Egg routers, Infra asset and functionality like BB, LA, Earthing, Voltage.

·       Good Command on communication, presentation skills , Analytical skills, audits and result oriented approaches like leadership skills, influencing skills and motivational skills

·       Have good Hands on Experience on IP billing, IP Governance , Opex Drive .

·        

Must have technical / professional qualifications

•     Essential : Graduation – BE (Electronics and communication) or equivalent

 

•     Work experience: 8 - 10 years especially in Ericsson and Huawei MW.

Exp on IP billing, Opex, IP governence.

 

 

 

Vodafone Idea Limited (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership

Experience Level

Senior Level