Assistant Manager - Hospital Scheduling Operations
Medibuddy
Work from Office
Full Time
Min. 3 yearsJob Description
Assistant Manager – Central Scheduling Operations
Location: Indore,Madhya Pradesh,India
Assistant Manager – Central Scheduling Operations
About the Role
We are hiring an Assistant Manager – Central Scheduling Operations to lead our Central
Scheduling Team responsible for managing OPD & IPD scheduling, cab coordination, Rx
collection, and other backend operational activities. The role requires strong operational
ownership, team leadership, hospital ecosystem understanding, and the ability to manage
real-time escalations while ensuring service excellence and productivity.
Key Responsibilities
- Lead and manage a team of 10+ executives and monitor daily productivity, quality, and
SLA adherence. - Oversee end-to-end OPD and IPD scheduling operations with high attention to detail.
- Manage entire ground-level operations including roster planning and shift allocation.
- Ensure effective coordination with hospital partners and internal stakeholders.
- Handle real-time operational escalations and ensure quick resolution.
- Oversee cab booking coordination and Rx (Prescription) collection workflow.
- Prepare daily, weekly, and monthly MIS reports and dashboards.
- Analyze productivity, TAT, and operational efficiency to drive continuous improvement.
- Ensure achievement of defined OKRs and KPIs for the team.
Must-Have Requirements - 3–6 years of experience in hospital operations / healthcare scheduling / backend
operations. - Experience handling a team of 10+ members.
- Strong understanding of OPD & IPD workflows.
- Strong Excel skills (Pivot Tables, VLOOKUP/XLOOKUP, reporting dashboards).
- Good analytical and reporting skills.
- Experience in roster planning and workforce management.
- Ability to manage real-time escalations effectively.
- Strong attention to detail.
Good to Have - Knowledge of medical terminologies (considered a strong plus).
- Experience working in hospital atmosphere or healthcare ecosystem.
- Exposure to healthcare CRM or scheduling tools.
Key Competencies - Operational ownership mindset.
- Strong communication and coordination skills.
- Problem-solving approach.
- High attention to detail.
- Ability to work in a fast-paced healthcare environment.
Experience Level
Senior LevelJob role
Job requirements
About company
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