Site Operations & Maintenance Lead - Road BOT/TOT Projects

Site O&M Lead - BOT/TOT (Roads)

About Business:

Adani Group: Adani Group is a diversified organisation in India comprising 10 publicly traded companies. It has created a world class logistics and utility infrastructure portfolio that has a pan-India presence. Adani Group is headquartered in Ahmedabad, in the state of Gujarat, India. Over the years, Adani Group has positioned itself to be the market leader in its logistics and energy businesses focusing on large scale infrastructure development in India with O & M practices benchmarked to global standards. With four IG rated businesses, it is the only Infrastructure Investment Grade issuer in India.

Adani RMRW: Encompassing Adani Road Transport Limited and Adani Water, Adani RMRW is a key infrastructure business of the Adani Group, focused on driving sustainable development. Adani Road Transport Limited specializes in the construction, operation, and maintenance of highways and expressways, ensuring seamless connectivity across India. Adani Water addresses critical water challenges through innovative projects such as desalination plants, water treatment facilities, and irrigation systems, enhancing water availability and sustainability. Together, these businesses aim to deliver world-class infrastructure while fostering environmental stewardship and community impact, making Adani RMRW a leader in India's infrastructure and resource management sector.

Job Purpose:

The role manages comprehensive site operations including maintenance, IT, tolls, and customer service. Coordinates teams to ensure quality, efficiency, and compliance. Implements IT systems, oversees toll operations, and drives continuous improvement for optimal project performance and client satisfaction.

Overall Project Management:

• Plan, execute, control, and monitor all aspects of site maintenance, site systems, IT, and toll operations.

• Coordinate with cross-functional teams to ensure adherence to quality standards and procedures across all operational facets.

• Provide leadership and motivation to teams, ensuring continuous on-the-job training for enhanced operational effectiveness and efficiency.

 

Routine Maintenance & Incident Management:

• Execute day-to-day maintenance activities including pavement, drainage, earthwork, retaining walls, structures, and plantation as per approved maintenance program.

• Supervise and ensure adherence to contract specifications and approved methodologies.

• Ensure removal of road debris and obstructions, cordon incident/accident sites.

• Assist highway users in emergencies, coordinate with emergency services, and inform relevant authorities.

 

Toll Operations Management:

• Oversee all toll operations, including day-to-day management, staff direction, and performance monitoring.

• Manage end-user complaints, implement remedial actions, and strive for continuous improvement in customer satisfaction.

• Monitor daily reports and investigate discrepancies to minimize revenue losses and maintain operational integrity.

• Ensure smooth traffic flow through effective use of monitoring software and operational tools.

 

Systems and IT Management:

• Supervise IT infrastructure and systems deployment to support efficient toll operations and site maintenance.

• Ensure compliance with IT maintenance schedules and service level agreements with vendors.

• Monitor IT service levels and resolve critical issues promptly to minimize downtime and ensure data integrity.

 

Reporting and Compliance:

• Prepare and compile weekly/monthly MIS reports on site processes, productivity, and toll collection.

• Conduct traffic surveys and analyze data to inform operational decisions and improve service delivery.

• Advise operational and financial staff on matters related to toll operations and site management.

 

Customer Service and Front Desk Administration:

• Supervise front desk administration, Point of Sale (POS), and customer services to maintain high service standards.

• Ensure prompt service delivery and handle customer inquiries and complaints effectively.

Key Stakeholders - Internal:

Projects Team

Contracts Team

Quality Team

Safety Team

Security Team

HR Team

Key Stakeholders - External:

Client (NHAI)

Banks

IE

Local Administration

Police / Health Services

Contractors

Education Qualification:

Essential: Graduation in any discipline

Work Experience (Range of years):

10-15 years of relevant experience

Experience Level

Senior Level