Infrastructure Technical Support Practitioner

Infra Tech Support Practitioner

Project Role : Infra Tech Support Practitioner
Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills : TIBCO Administration
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
Candidate must have experience in Tibco Administration and - providing 1 2 operations support on middleware tools in a 24/7 environment
Must Have Skills: Tibco Administration (CMS)
Good to Have Skills: ActiveMQ (AMQ), Bash scripting
Total experience: 10 Years
Relevant Experience more than 6 years

Roles & Responsibilities:
1. Administer, configure, and maintain Tibco EMS/ActiveMQ environments on Linux and Windows
2. Provide production support including incident resolution, production changes, deployments, and upgrades
3. Perform system updates, patching, monitoring, and health checks to ensure stability and high availability
4. Build and maintain messaging infrastructure (brokers, clusters, SL/TLS, security, high availability)
Troubleshoot and resolve issues with brokers, client applications, and performance bottlenecks
5. Collaborate with development teams to design, integrate, and support JMS-based messaging solutions
6. Work in a process oriented, fast paced team environment with rotational shift coverage (24/7 support)
7. Use Linux expertise for log analysis, system troubleshooting, and
automation

Professional & Technical Skills:
1. Experience in installing and configuring Tibco FMS/ActiveMQ on Linux, including setting up brokers and clusters
Strong background in managing production environments, handling incidents, problem management, and executing production changes in a controlled manner
2. Skilled in monitoring tools, dashboards, and proactive system checks, with expertise in system updates, patching, version upgrades, and performance Cuming
3. Hands-on expertise in diagnosing broker and application issues, resolving performance bottlenecks, and supporting production systems
4. Proficient in Linux environments with shell access, performance
monitoring, and system resource optimization
5. Ability to create Bash scripts for automation, log monitoring, and scheduled maintenance tasks
6. Practical experience in SS1 /11 S configuration and administration, along with user authentication and authorization
7. Experienced in collaborating with development teams to design and deliver messaging solutions aligned with business needs