Operation Executive

We are looking for a proactive, responsible, and detail-oriented Operations Executive / Operations Manager to handle day-to-day operational activities for our e-commerce brand. The candidate will be responsible for managing order processing, dispatch operations, courier coordination, inventory tracking, NDR handling, RTO management, and smooth execution of backend operations.

The ideal candidate should be highly organized, good at coordination, capable of handling pressure, and able to manage multiple operational tasks efficiently.

Key Responsibilities

1. Manage the complete order lifecycle including:

  * Order processing

  * Dispatch management

  * Shipment tracking

  * Delivery coordination

  * RTO management

2. Handle NDR (Non-Delivery Reports) and coordinate with customers and courier partners for quick resolution.

3. Coordinate daily with courier partners, aggregators, warehouse staff, and internal teams for smooth operations.

4. Monitor and manage daily dispatch activities to ensure timely shipment processing.

5. Maintain and update operational data accurately in:

  * Google Sheets / Excel

  * CRM tools

  * Courier panels

6. Track inventory movement and coordinate stock availability with the team.

7. Handle operational issues, shipment delays, customer escalation cases, and dispatch-related disputes.

8. Maintain records of:

  * Inventory

  * RTO shipments

  * Operational expenses

  * Petty cash

  * Daily operational reports

9. Prepare and share:

  * Daily reports

  * Weekly reports

  * Monthly operational performance reports

10. Ensure smooth coordination across different departments and vendors for uninterrupted operations.

Skills Required

* Strong understanding of e-commerce operations and logistics

* Knowledge of dispatch, NDR, RTO, and courier coordination

* Good communication and coordination skills

* Experience with Google Sheets / Excel

* Familiarity with CRM and courier panels

* Strong problem-solving ability

* Ability to multitask and work under pressure

* Good reporting and analytical skills

* Basic team handling and task management capability

Preferred Candidate Profile

* Minimum 1–3 years experience in e-commerce operations or logistics

* Experience in D2C / COD order handling preferred

* Candidate should be organized, disciplined, and process-oriented

* Immediate joiners preferred