Back Office Executive/ Manager

Back Office Executive – Job DescriptionResponsibilities:

• Handle day-to-day back office operations and data entry tasks
• Maintain accurate records and databases
• Coordinate with internal teams for smooth workflow
• Process documents, invoices, and reports
• Ensure data confidentiality and accuracy
• Sound computer knowledge (advance MS Excel, Word)
• Good organizational and time-management skills
• Attention to detail
• Graduate or equivalent qualification
• Manage office operations and administrative tasks
• Schedule meetings, maintain calendars, and handle correspondence
• Supervise office supplies and inventory
• Assist management in daily operational activities
• Maintain records and documentation
• Strong communication and organizational skills
• Ability to multitask and prioritize
• Previous admin experience preferred
• Handle customer inquiries via phone, email, or chat
• Maintain customer database and records
• Resolve customer complaints and provide solutions
• Build and maintain strong customer relationships
• Coordinate with internal teams to ensure customer satisfaction
• Good communication and interpersonal skills
• Problem-solving ability
• Customer-focused attitude
• Organize and maintain physical and digital files
• Ensure proper documentation and easy retrieval of records
• Update and archive files regularly
• Maintain confidentiality of sensitive information
• Assist in document audits and compliance checks