Customer Care Executive And Manager

We are looking for a Customer Support Executive to handle customer interactions across email, calls, and chat for our domestic e‑commerce operations. The role requires strong communication skills, a customer‑first mindset, and basic knowledge of computers and online platforms.

Key Responsibilities: Handle customer queries via calls, emails, and live chat professionally and promptly.

 Assist customers with product information, order status, delivery updates, returns, and replacements.

Ensure accurate and timely order-related communication. 

Coordinate with internal teams (sales, verification, logistics) for issue resolution. 

Maintain proper documentation and follow-ups on customer interactions. 

Adhere to company communication standards (professional, polite, and clear language). 

• Meet defined response time and customer satisfaction benchmarks.

Eligibility & Requirements

• Education: Minimum 12th pass.

• Communication Skills: 

Strong command of Hindi and English (spoken and written). 

Knowledge of an additional language is a plus.

• Technical Skills: 

Basic computer knowledge.

Familiarity with e‑commerce platforms and online order processes.

• Experience:

 Prior experience in customer support or e‑commerce is preferred but not mandatory.

Desired Skills & Attributes

• Customer‑centric attitude with problem‑solving skills.
• Ability to handle multiple queries simultaneously.
• Attention to detail and accuracy in communication.
• Team player with a positive and professional approach.
• Willingness to learn and adapt in a fast‑paced environment.