Customer Support Executive

Job Responsibilities

Handle inbound/outbound customer queries for international clients via voice, chat, and email.

Provide accurate information and resolve customer issues professionally and efficiently.

Maintain high standards of customer satisfaction and service quality.

Document customer interactions and update CRM systems accurately.

Follow international communication and compliance guidelines.

Meet performance metrics like CSAT, AHT, and quality scores (yes, numbers matter).

Required Skills & Qualifications

Excellent spoken and written English (neutral accent is a big plus).

Strong communication, listening, and problem-solving skills.

Ability to handle customers calmly?even when they?re having a bad day.

Basic computer skills and comfort with CRM/tools.

Willingness to work night shifts / rotational shifts.

Graduate in any discipline preferred (attitude > degree).

What We Offer

Competitive salary + performance-based incentives.

Professional work environment with global exposure.

Training provided for freshers (we train skills, not egos).

Career growth opportunities in international BPO operations.

Who Should Apply

Freshers looking to start a career in the international BPO industry.

Experienced customer support executives ready to level up.

People who can talk clearly, think fast, and don't panic under pressure.