E-Commerce Executive

Job Title: Back Office Executive

Company: FixPapa Technologies Pvt. Ltd.

Location: Jaipur, Rajasthan

Experience Required: Minimum 1 Year

Employment Type: Full-Time

About FixPapaFixPapa is India's fast-growing technology platform providing IT Hardware Lifecycle Management, AMC Management, Repair Services, IT Asset Management, Re-Commerce, Rental Solutions, E-Waste Management, and Technical Support Services for B2B, B2G, and B2C customers across the country.

Job SummaryWe are looking for a proactive and detail-oriented Back Office Executive to support daily business operations, customer coordination, partner management, service call management, invoicing, and e-commerce platform activities. The ideal candidate should possess excellent communication skills, strong coordination abilities, and a good understanding of online marketplaces and business processes.

• Key Responsibilities

1. Service Call Management :- Create, assign, and track service tickets.

• Coordinate with customers, engineers, and partners for service delivery.
• Follow up on open and pending calls.
• Ensure timely closure of service requests and AMC tickets.
• Maintain service records and reports.

• 2. Customer Management :- Handle customer inquiries via phone, email, and WhatsApp.
• Maintain customer databases and CRM records.
• Resolve customer issues and escalate when required.
• Conduct customer feedback and satisfaction follow-ups.

• 3. Partner Management: Coordinate with partner engineers, vendors, and freelancers.
• Maintain partner onboarding and documentation records.
• Track partner performance and service updates.
• Support partner communication and issue resolution.

• 4. E-Commerce & Marketplace Operations: Understanding of platforms such as Amazon, Flipkart, GeM, IndiaMART, and other marketplaces.
• Manage product listings and catalog updates.
• Coordinate order processing and dispatch tracking.
• Handle marketplace inquiries and documentation.
• Monitor online orders and customer communications.

• 5. Invoice & Documentation Management :- Generate quotations, invoices, and purchase orders.
• Maintain payment and billing records.
• Coordinate with customers regarding pending payments.
• Organize and maintain company documents and reports.
• Assist in GST-related documentation and record-keeping.

• 6. Administrative & Operational Support:-

Prepare daily, weekly, and monthly MIS reports.

• Maintain data accuracy in ERP/CRM systems.
• Support sales, operations, and management teams.
• Handle vendor and customer correspondence.
• Perform other back-office and operational tasks as assigned.
• Required SkillsGood communication and coordination skills.
• Proficiency in MS Excel, MS Word, and Google Sheets.
• Knowledge of CRM/ERP software is preferred.
• Understanding of Amazon, Flipkart, GeM, and online marketplaces.
• Strong documentation and reporting skills.
• Ability to multitask and work under deadlines.

• Basic understanding of IT hardware products and services is an added advantage.

• Educational Qualification: Graduate in Any Stream (B.Com, BBA, BA, BCA, MBA preferred).
• Relevant certifications will be an added advantage.

• Experience: Minimum 1 Year of experience in Back Office Operations, Customer Support, Operations Coordination, E-Commerce Management, or a similar role.
• What We Offer: Career growth opportunities in a fast-growing technology company.
• Exposure to B2B, B2G, E-Commerce, AMC, and IT Service Operations.
• Performance-based incentives and rewards.
• Learning opportunities in technology-driven business operations.