E-Commerce Manager

ABOUT SS EXPORTS

SS Exports is a Jaipur-based silver jewellery manufacturing and export house supplying premium 925 sterling silver jewellery to wholesale and retail buyers across the US and Europe. We operate B2B through trade channels and are growing our direct e-commerce presence on platforms including Etsy and Amazon.

ROLE OVERVIEW

We are looking for a hands-on E-Commerce Manager to own and operate our online selling channels end-to-end. You will be responsible for driving visibility, traffic, and conversion across marketplace platforms while maintaining accurate product catalogues and executing promotional strategies aligned with seasonal demand and buyer trends.

KEY RESPONSIBILITIES

Platform Management

›    Manage day-to-day operations of Etsy and Amazon Seller Central accounts

›    Monitor account health metrics, policy compliance, and seller performance ratings

›    Coordinate with logistics and dispatch teams to ensure timely order fulfilment

›    Handle customer queries, returns, and dispute resolution on platform

Product Listings & Catalogue

›    Create, optimise, and maintain product listings with accurate titles, descriptions, tags, and attributes

›    Write SEO-rich copy tailored to Etsy search behaviour and Amazon A9 algorithm

›    Manage variation listings (metal type, stone, size, finish) with correct inventory mapping

›    Ensure all imagery meets platform standards; coordinate with the design team for reshoots or edits

›    Conduct periodic catalogue audits to remove discontinued SKUs and refresh underperforming listings

Advertising & Promotions

›    Set up and manage Etsy Ads and Amazon Sponsored Products / Sponsored Brands campaigns

›    Monitor ACOS, ROAS, CTR, and conversion metrics; optimise bids and budgets weekly

›    Plan and execute platform sales events (e.g., Etsy Sales, Prime Day, Black Friday deals)

›    Build and manage coupon codes, bundle offers, and seasonal discount strategies

Analytics & Reporting

›    Track and report key performance metrics: revenue, units sold, traffic sources, conversion rate

›    Use Etsy Stats, Amazon Seller Central Reports, and Google Sheets to maintain weekly dashboards

›    Identify best-selling and underperforming products and make data-driven catalogue decisions

›    Monitor competitor listings, pricing trends, and keyword shifts in the market

Growth & Strategy

›    Identify opportunities to expand to additional platforms (e.g., Not on the High Street, Faire, Walmart Marketplace)

›    Collaborate with the export and design team to align new product launches with platform demand

›    Research trending jewellery styles in Western markets (US, UK, EU) and flag relevant opportunities

REQUIREMENTS

Must Have

›    1–3 years of hands-on experience managing an Etsy shop or Amazon Seller account

›    Strong understanding of e-commerce SEO, keyword research, and listing optimisation

›    Experience running paid ads on Etsy or Amazon (budgeting, bidding, performance analysis)

›    Proficiency in MS Excel / Google Sheets for reporting and inventory tracking

›    Strong written English for product copywriting and customer communication

›    Organised, detail-oriented, and comfortable managing large product catalogues

Good to Have

›    Prior experience in jewellery, fashion accessories, or lifestyle product categories

›    Familiarity with Canva or basic photo editing for listing image preparation

›    Knowledge of international shipping, Harmonised Codes (HS), or export documentation

›    Experience with tools like Marmalead, Erank (Etsy) or Helium 10 / Jungle Scout (Amazon)

KEY PERFORMANCE INDICATORS

›    Month-on-month revenue growth across platforms

›    Ad spend efficiency (ACOS / ROAS targets met)

›    Listing quality score and keyword ranking improvement

›    Order defect rate and customer satisfaction maintained below platform thresholds

›    Catalogue accuracy and time-to-list for new product drops