Ecommerce Catalog Manager

Position: ECOMMERCE ECECUTIVE

Company: KISHNA FAB AND FASHION

Location: SANGANER JAIPUR

Job Type: Full-Time

Salary: 13000-20000

Job Overview:KISHNA FAB AND FASHION is seeking a dedicated and energetic ECOMMERCE ECECUTIVE to join our team. As a ECOMMERCE ECECUTIVE, you will be responsible for calling potential buyers to receive and process orders for our premium clothing products. Your role will involve building strong customer relationships, addressing queries, and ensuring a smooth and professional customer experience.

Key Responsibilities:

• Customer Calls: Make outbound calls to potential and existing buyers, providing information about our jewellery products and taking orders.
• Order Processing: Accurately receive orders from customers, ensuring all details (such as design preferences, sizes, and quantities) are correctly recorded.
• Product Knowledge: Maintain an in-depth understanding of Avni Enterprises’ product range, including styles, designs, and promotions to provide customers with relevant information.
• Customer Service: Respond to customer inquiries about product details, prices, availability, and order status.
• Follow-Up: Follow up with customers who have shown interest or placed orders to ensure their satisfaction and address any concerns.
• Sales Support: Assist customers in placing orders, guiding them through the purchasing process, and suggesting additional products as appropriate.
• Database Management: Update and maintain customer information, ensuring the order history and preferences are recorded accurately in the system.
• Reports: Provide regular updates to management on call outcomes, sales, and customer feedback.

Skills & Qualifications:

• Communication Skills: Excellent verbal and written communication skills in Hindi And English.
• Customer-Oriented: A strong focus on delivering excellent customer service and maintaining positive relationships.
• Experience: Previous experience in telecalling, sales, or customer service is preferred but not required.
• Product Knowledge: Ability to quickly learn and understand the details of our jewellery products and services.
• Tech-Savvy: Comfortable using CRM software and other relevant tools for tracking and managing orders and customer interactions.
• Attention to Detail: Ability to accurately process orders and follow instructions with minimal errors.
• Multitasking: Able to handle multiple tasks efficiently, managing both customer calls and administrative duties.
• 
  

Preferred Traits:

• Confidence: Comfortable speaking with customers and handling sales calls.
• Team Player: Ability to work well with the sales and customer service team to achieve business goals.
• Problem-Solving: Ability to address customer concerns or issues quickly and professionally.

Why Join Us:

• Work in a dynamic and growing jewellery company with ample opportunities for career growth.
• A supportive team environment that values customer satisfaction and quality.
• Competitive salary and performance-based incentives.