Growth-Led SaaS Operations Executive

Growth-Led SaaS Operations Executive — Night ShiftRole Summary

We are hiring a Growth-Led SaaS Operations Executive for a managed SaaS operations pod supporting a US-based SaaS/marketplace client.

This is a hybrid night-shift role. The primary responsibility is content, SEO, organic growth, social/community distribution, and basic video/content coordination. The secondary responsibility is to support customer operations, ticket creation, onboarding follow-ups, and urgent support coverage when the other team member is unavailable.

This role requires strong execution discipline, good written English, daily reporting, and the ability to follow SOPs consistently.

• Key ResponsibilitiesPrimary: Growth, Content & Organic MarketingWrite, edit, format, and publish blogs using approved topics, briefs, and AI-assisted drafts.
• Add internal links, external links, CTAs, images, headings, and SEO-friendly formatting.
• Repurpose blogs into social posts, captions, short answers, community posts, newsletters, and FAQs.
• Support organic backlink outreach, directory submissions, and brand-safe content distribution.
• Maintain content calendar, backlink tracker, post tracker, and publishing log.
• Schedule and publish content across approved social/community channels.
• Monitor comments, replies, engagement, and opportunities for follow-up.
• Participate in online discussions in a genuine, non-spammy, brand-safe manner.
• Video & Creative SupportEdit simple reels, shorts, and clips using Canva, CapCut, Filmora, Premiere Pro, or similar tools.
• Add captions, subtitles, thumbnails, basic transitions, and simple branded elements.
• Repurpose long videos into shorter clips.
• Coordinate heavier video-editing tasks with internal or external editors when required.

Secondary: Customer & Operations BackupWhen required, the candidate must be able to:

• Monitor customer support inbox/chat for urgent issues.
• Respond using approved templates and escalation rules.
• Schedule demos and onboarding calls.
• Create clear tickets for bugs, product questions, or customer issues.
• Add screenshots, videos, issue descriptions, affected user details, and priority levels.
• Follow up with developers, QA, project manager, or customer success lead.
• Update customer support and onboarding trackers.
• Reporting & ProcessSubmit daily end-of-shift report.
• Maintain all assigned trackers accurately.
• Follow SOPs for content posting, customer replies, community engagement, and ticket escalation.
• Attend internal handover/review calls as required.
• Coordinate with the second pod member to ensure no critical work is missed during leave or absence.
• Required SkillsGood written English.
• Basic spoken English for internal/client coordination.
• Comfortable working night shift / US business hours.
• Basic understanding of SEO, blogging, backlinks, content distribution, and social scheduling.
• Experience with CMS tools such as WordPress, Webflow, Shopify blog, or similar.
• Basic video editing skills using Canva, CapCut, Filmora, Premiere Pro, or similar.
• Comfortable with Google Sheets, Google Docs, Slack, Notion, Trello, ClickUp, Jira, or similar tools.
• Ability to use AI tools like ChatGPT, Claude, Perplexity, Canva AI, or similar.
• Ability to follow checklists and SOPs without constant supervision.
• Good to HaveExperience working with US clients.
• Experience in SaaS, marketplace, digital agency, or customer-facing software business.
• Experience with Reddit, Quora, Facebook Groups, LinkedIn, Instagram, YouTube, and online communities.
• Basic understanding of customer support or ticketing workflows.
• Success MetricsContent calendar completion rate.
• Blogs/posts published on schedule.
• Backlink and outreach activity completed.
• Social/community posting consistency.
• Simple video assets completed on time.
• Tracker accuracy.
• Ability to provide backup customer support when needed.
• Work StandardsMust work reliably during assigned night-shift hours.
• Must maintain daily trackers and end-of-shift reports.
• Must follow approved SOPs, scripts, templates, and escalation rules.
• Must be comfortable with cross-coverage during leave, absence, or urgent workload.
• Must maintain professional communication with US-based users and internal teams.
• Must not use spammy, misleading, fake-account, or platform-violating engagement methods.
• Must protect client data, credentials, customer information, and internal documents.