Sales And Customer Support

Tummy Pops

Job Description

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Job TitleSales & Customer Support ExecutiveBrandTummy PopsIndustryConsumer Goods / Quick CommerceLocationJaipur, Rajasthan, IndiaEmployment TypeFull-TimeReports ToBrand Manager / Director

About Tummy Pops

Tummy Pops is a fast-growing consumer snack brand retailing through quick-commerce platforms including Blinkit, Zepto, Swiggy Instamart, Amazon, CRED, FNP, and bulk/institutional channels. We are expanding our sales reach and customer experience operations and are looking for an energetic individual who can grow with the brand.

Role Overview

As a Sales & Customer Support Executive at Tummy Pops, you will be responsible for driving sales across platforms, managing customer relationships, coordinating order fulfilment, and ensuring a seamless post-purchase experience. You will work closely with the brand leadership to expand platform presence, track performance, and keep customers coming back.

Key Responsibilities

Cold Calling

• Proactively reach out to prospective retail partners, institutional buyers, corporate gifting clients, and bulk purchasers through cold calls and direct outreach.
• Build and work a daily call list — identifying new leads, making first contact, pitching the Tummy Pops product range, and converting enquiries into orders.
• Follow up persistently on all leads and prospects; maintain a structured call tracker with status, next steps, and outcomes.
• Introduce Tummy Pops to local businesses, offices, gift stores, and event planners as a gifting and snacking solution.
• Achieve monthly outreach and conversion targets set by leadership.

Customer Handling & Relationship Management

• Be the single point of contact for all customer interactions — from first enquiry to post-purchase support — ensuring a smooth and pleasant experience throughout.
• Handle customer calls, WhatsApp messages, and emails professionally; resolve concerns with empathy and speed.
• Manage and de-escalate complaints related to product quality, delayed delivery, wrong orders, or damaged goods.
• Conduct proactive follow-ups with existing customers to check satisfaction, encourage repeat orders, and build long-term loyalty.
• Maintain a customer database with contact history, preferences, and purchase records for personalised outreach.
• Collect and document customer feedback systematically; share insights with leadership to improve product and service quality.
• Draft and send timely customer communications — order updates, delay alerts, refund confirmations, and personalised check-ins.

Operations Team Coordination

• Act as the key liaison between sales/customer support and the operations team to ensure smooth order fulfilment across all channels.
• Share daily and weekly order projections with operations to support inventory planning and dispatch scheduling.
• Coordinate with the dispatch and warehousing team to prioritise urgent orders, bulk deliveries, and platform-specific SLA requirements.
• Flag stockouts, low-inventory alerts, and fulfilment delays proactively and follow through to resolution.
• Work with the operations team to maintain accurate SKU-level inventory records across online and offline channels.
• Ensure packaging, labelling, and dispatch quality standards are upheld in coordination with the operations team.
• Participate in weekly operations review meetings to align on order status, returns, and upcoming dispatch plans.

Reporting & Financial Tracking

• Maintain weekly and monthly sales trackers covering offline, direct, and platform channels.
• Prepare dispatch and fulfilment checklists across all channels (Website, Amazon, CRED, FNP, Bulk Orders).
• Support preparation of regular management reports covering sales volume, returns, support tickets, and channel-wise performance.

Skills & Competencies

• Confident communicator with strong verbal skills in Hindi and English — comfortable making cold calls and handling objections.
• Persistent, target-driven, and self-motivated with a natural flair for sales and customer engagement.
• Empathetic and calm under pressure — able to handle difficult customers and resolve complaints with professionalism.
• Comfortable with structured outreach: maintaining call logs, follow-up trackers, and lead databases.
• Strong relationship-building skills with retailers, distributors, and end customers.
• Highly organised with the ability to manage multiple tasks and channels simultaneously.
• Working knowledge of Excel/Google Sheets for basic sales and reporting tasks.
• Familiarity with quick-commerce platforms (Blinkit, Amazon, Swiggy Instamart, Zepto) is an advantage, not a requirement.

Qualifications

• Graduate in any discipline; Business, Commerce, or Marketing preferred.
• 1–3 years of experience in sales coordination, customer support, or e-commerce operations.
• Prior experience with a D2C or quick-commerce brand is a strong advantage.