Receptionist / Front Office Executive/Guest Relationship Executive

job Description: Front Office & Guest Relations Executive (with Sales & Marketing Focus)

**Company:** The Solo House India

**Location:** Ratanada, Jodhpur, Rajasthan

**Job Type:** Full-Time, Single Job Location

**Salary:** ₹18,000 - ₹20,000 per month (Fixed)

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**Job Summary:**

The Solo House India is seeking a dynamic and proactive Front Office & Guest Relations Executive to be the face of our establishment. This is a key role that combines exceptional guest service with sales and marketing initiatives. The ideal candidate will not only manage front desk operations seamlessly but will also actively contribute to driving revenue and enhancing our brand presence.

**Key Responsibilities:**

**1. Guest Relations & Front Office Management:**

*  Warmly welcome and greet all guests upon arrival.

*  Manage the check-in and check-out process efficiently and professionally.

*  Handle all incoming calls, reservations, and guest inquiries via phone, email, and in-person.

*  Address guest concerns and complaints promptly and effectively, ensuring guest satisfaction.

*  Maintain a clean, organized, and welcoming front desk area.

**2. Sales & Revenue Generation:**

*  Actively promote and upsell hotel services, including room upgrades, food and beverage packages, and special promotions.

*  Convert inquiries into confirmed bookings by effectively communicating our value proposition.

*  Identify opportunities to cross-sell services and amenities to guests during their stay.

*  Maintain knowledge of room rates, packages, and booking channels to maximize occupancy and revenue.

**3. Marketing & Brand Promotion:**

*  Encourage guests to provide positive feedback and write reviews on online travel portals and social media.

*  Gather guest information and preferences for future marketing campaigns (with consent).

*  Assist in creating and promoting special offers and events to attract new and repeat customers.

*  Act as a brand ambassador, showcasing a positive and professional image of The Solo House India at all times.

**Qualifications and Skills:**

*  **Experience:** Minimum of 2 years of experience in a front office, guest relations, or a similar customer-facing role within the hospitality industry.

*  **Sales & Marketing Acumen:** Demonstrated experience or a strong aptitude for sales, upselling, and basic marketing is required.

*  **Education:** 12th Pass or equivalent; A diploma or degree in Hospitality Management, Marketing, or a related field is a plus.

*  **Communication:** Excellent verbal and written communication skills in English and Hindi.

*  **Appearance:** A professional and well-groomed appearance.

*  **Technical Skills:** Proficient in using basic computer applications (MS Office) and preferably familiar with hotel management software (PMS).

*  **Personal Attributes:** Customer-centric mindset, strong interpersonal skills, a proactive attitude, and the ability to work effectively under pressure.

**What We Offer:**

*  A competitive fixed salary of ₹18,000 - ₹20,000 per month.

*  Statutory Benefits including PF & ESI.

*  Perks: Food/Meals and Accommodation provided.

*  A dynamic and supportive work environment with opportunities for growth.