Admission Counsellor

Job Title : Admission Counselor & Receptionist

Job SummaryWe are seeking a friendly, organized, and customer-focused Admission Counselor & Receptionist to manage front desk operations and guide prospective students through the admission process. The ideal candidate should have excellent communication skills, a professional attitude, and the ability to handle administrative tasks efficiently.

• Key ResponsibilitiesAdmission CounselingCounsel prospective students and parents regarding courses, admissions, and fee structures.
• Handle admission inquiries through phone calls, emails, social media, and walk-ins.
• Follow up with prospective students to achieve admission targets.
• Assist applicants with the admission process and required documentation.
• Maintain accurate records of inquiries, applications, and admissions.
• Coordinate with academic and administrative departments for smooth admissions.
• Reception DutiesWelcome and assist visitors, students, parents, and staff professionally.
• Answer and direct incoming phone calls and emails.
• Manage appointments and maintain the reception area.
• Handle incoming and outgoing correspondence and courier services.
• Maintain visitor records and front office documentation.
• Provide general administrative support as required.
• Required QualificationsBachelor's degree in any discipline.
• 1–3 years of experience in admissions, counseling, reception, customer service, or a similar role (freshers with excellent communication skills may also apply).
• Proficiency in MS Office and basic computer applications.
• Excellent verbal and written communication skills.
• Strong interpersonal, organizational, and multitasking abilities.
• Preferred SkillsCustomer service orientation.
• Positive attitude and professional appearance.
• Ability to work under pressure and meet admission targets.
• Strong follow-up and problem-solving skills.
• Knowledge of CRM software is an added advantage.