Client Relationship Executive

We are seeking a motivated and customer-focused Customer Relationship Executive to manage inbound and outbound customer interactions, generate leads, and ensure a high level of customer satisfaction. The role involves building strong client relationships, addressing queries, promoting services, and contributing to revenue growth by achieving defined targets.

Key Responsibilities:Manage outbound and inbound calls to engage with potential and existing customers.

Address customer inquiries and provide accurate information about products, services, and ongoing offers.

Effectively communicate value propositions and recommend suitable services based on customer needs.

Generate leads, conduct timely follow-ups, and convert inquiries into confirmed business.

Maintain detailed and accurate records of customer interactions, feedback, and transactions in the system.

Build and sustain strong customer relationships to drive repeat business and customer loyalty.

Coordinate with internal teams (sales, operations, marketing) for smooth service delivery.

Achieve daily, weekly, and monthly targets related to calls, conversions, and customer engagement.

Handle customer concerns and objections professionally, ensuring timely resolution.

Key Skills & Competencies:Strong verbal communication and interpersonal skills

Customer-centric approach with relationship-building ability

Sales orientation with convincing and negotiation skills

Problem-solving and objection-handling capability

Basic knowledge of CRM systems and data management

Ability to work in a target-driven environment

Qualifications & Experience:Graduate in any discipline (preferred)

1–5 years of experience in telesales, customer service, or client handling

Freshers with strong communication skills may be considered

Performance Metrics (KPIs):Call productivity (inbound/outbound)

Lead conversion rate

Customer satisfaction levels

Follow-up and closure efficiency

Revenue contribution / upselling

Behavioral Expectations:Professional and courteous communication

High level of ownership and accountability

Positive attitude and resilience under pressure

Strong team collaboration