Customer Relationship Executive

Company: Solastaa Salon

Department: Customer Experience / Sales

Position Title: Customer Relationship Executive

Reporting To: Manager

Job Summary:We are seeking a motivated and customer-focused Customer Relationship Executive to manage inbound and outbound customer interactions, generate leads, and ensure a high level of customer satisfaction. The role involves building strong client relationships, addressing queries, promoting services, and contributing to revenue growth by achieving defined targets.

• Key Responsibilities:Manage outbound and inbound calls to engage with potential and existing customers.
• Address customer inquiries and provide accurate information about products, services, and ongoing offers.
• Effectively communicate value propositions and recommend suitable services based on customer needs.
• Generate leads, conduct timely follow-ups, and convert inquiries into confirmed business.
• Maintain detailed and accurate records of customer interactions, feedback, and transactions in the system.
• Build and sustain strong customer relationships to drive repeat business and customer loyalty.
• Coordinate with internal teams (sales, operations, marketing) for smooth service delivery.
• Achieve daily, weekly, and monthly targets related to calls, conversions, and customer engagement.
• Handle customer concerns and objections professionally, ensuring timely resolution.
• Key Skills & Competencies:Strong verbal communication and interpersonal skills
• Customer-centric approach with relationship-building ability
• Sales orientation with convincing and negotiation skills
• Problem-solving and objection-handling capability
• Basic knowledge of CRM systems and data management
• Ability to work in a target-driven environment
• Qualifications & Experience:Graduate in any discipline (preferred)
• 1–5 years of experience in telesales, customer service, or client handling
• Freshers with strong communication skills may be considered
• Performance Metrics (KPIs):Call productivity (inbound/outbound)
• Lead conversion rate
• Customer satisfaction levels
• Follow-up and closure efficiency
• Revenue contribution / upselling
• Behavioral Expectations:Professional and courteous communication
• High level of ownership and accountability
• Positive attitude and resilience under pressure
• Strong team collaboration