Customer Service Representative

Our client a rapidly growing e-commerce company, committed to providing high-quality products and outstanding customer service is currently seeking a dedicated and detail-oriented Customer Service Representative to join their dynamic team. This is an exciting opportunity for individuals who are passionate about helping others and ensuring a seamless online shopping experience.

Job Summary:

As a Customer Service Representative, you will be responsible for delivering outstanding support to our customers. You will assist with product inquiries, order issues, returns, exchanges, and ensure customers receive prompt and helpful responses. Your goal is to maintain customer satisfaction by providing accurate information and resolving issues efficiently, all while embodying the core values of our company.

Key Responsibilities:

• Respond to customer inquiries via multiple channels (email, live chat, phone, and social media) in a timely and professional manner.
• Assist customers with product-related questions, order status, returns, exchanges, and troubleshooting.
• Process refunds, exchanges, and returns in accordance with company policies.
• Provide tracking information and updates on shipping statuses.
• Address customer complaints and resolve issues in a positive, solution-oriented manner.

Job location: Ulhasnagar