Customer Care Executive

Airdesk Solutions is seeking enthusiastic and customer-focused individuals for the role of Sales & Customer Representative. This role involves handling customer interactions, driving sales, and delivering excellent service within the aviation/travel process. The ideal candidate should have strong communication skills and a customer-first approach.

Key Responsibilities:

    Handle inbound and outbound calls related to flight bookings and travel inquiries

    Assist customers with bookings, cancellations, modifications, and general queries

    Convert inquiries into sales by suggesting suitable travel options.

    Provide accurate information about fares, policies, and services

    Resolve customer issues and complaints in a timely and professional manner

    Maintain regular follow-ups with customers to ensure satisfaction

    Update and manage customer details in CRM systems

    Achieve daily and monthly performance and sales targets

    Maintain a positive, professional, and customer-centric attitude at all times

Required Skills:

    Good command of English (spoken and written)

    Strong communication and interpersonal skills

    Basic computer knowledge (MS Office, CRM tools preferred)

    Ability to multitask and work in a fast-paced environment

    Positive attitude and willingness to learn

Location: Gillco Valley, Kharar

Shift Timings: Night Shift|12:30pm – 09:30pm & 3:30pm – 12:30pm