Receptionist / Front Office Executive

We are looking for a dynamic, well-presented, and guest-focused Front Office professional who can ensure smooth resort operations, manage reservations efficiently, maximize room sales, and deliver exceptional guest experiences. The ideal candidate should have a positive attitude, a welcoming smile, excellent communication skills, and a strong focus on hospitality and revenue growth.

• Key ResponsibilitiesGuest Experience & RelationsWelcome guests warmly and create a memorable first impression.
• Ensure smooth check-in and check-out processes.
• Provide personalized guest assistance throughout their stay.
• Handle guest queries, requests, and complaints professionally.
• Maintain high guest satisfaction and encourage positive reviews.
• Act as the primary point of contact for guests and ensure proper guest handholding from reservation to departure.
• Reservations & Front Office OperationsManage room reservations through calls, WhatsApp, OTAs, email, and walk-ins.
• Ensure accurate booking entries and room allocation.
• Coordinate with housekeeping and other departments for room readiness.
• Monitor room inventory and occupancy levels.
• Maintain guest records and reservation data accurately.
• Sales & Revenue GenerationConvert inquiries into confirmed bookings.
• Upsell room categories, meal plans, activities, and resort packages.
• Follow up on leads and pending inquiries.
• Work towards occupancy and revenue targets.
• Build relationships with corporate clients, travel agents, event planners, and repeat guests.
• Identify opportunities to increase direct bookings and reduce OTA dependency.
• Communication & CoordinationCoordinate with housekeeping, maintenance, food & beverage, and management teams.
• Ensure smooth communication regarding arrivals, departures, and special guest requirements.
• Prepare daily reports on occupancy, reservations, and guest feedback.
• Required SkillsExcellent communication and interpersonal skills.
• Pleasant personality with a professional appearance.
• Strong customer service mindset.
• Ability to handle pressure and multitask.
• Good sales and negotiation skills.
• Knowledge of reservation systems and hotel management software.
• Proficiency in Microsoft Excel, Word, and email communication.
• Positive attitude and problem-solving ability.
• Preferred QualificationsGraduate in Hospitality, Hotel Management, Tourism, or related field.
• 2–5 years of experience in hotels, resorts, or hospitality front office operations.
• Experience handling reservations and guest relations.
• Knowledge of OTA platforms such as Booking.com, MakeMyTrip, and Goibibo is preferred.
• Key Performance Indicators (KPIs)Reservation conversion rate.
• Occupancy growth.
• Guest satisfaction scores and reviews.
• Upselling revenue.
• Repeat guest bookings.
• Response time to inquiries.
• Check-in and check-out efficiency.

Ideal CandidateA cheerful, energetic hospitality professional with a genuine smile, excellent guest-handling skills, strong reservation management abilities, and a passion for increasing resort occupancy and revenue while delivering outstanding guest experiences.