Service Coordinator

Dear Sir/Madam,

Greetings From Roda Assistance…

Please find below details of the current Service Coordinator Post.

Company Overview: Roda Assistance Pvt Ltd, established in 2016, is a leading emergency roadside assistance firm offering 24/7 helpline, breakdown services, and roadside assistance across India. Our team of well-trained alarm centre executives, backed by world-class tools and technology, provides immediate and considerate support, ensuring peace of mind from unforeseen vehicle breakdowns.

Position: Service Coordinator

Location: Roda - Emergency Services 3rd Floor, Ettuparayil Business Square,

Door No.52, 3274/C3, NH - 47, opp. Decathlon, Vyttila, Ernakulam, Kerala 682019

Job Responsibilities:

• Handle customer calls during emergency situations, providing immediate and considerate support.

• Arrange for nearby technicians or towing vehicles to assist customers.

• Coordinate with service teams to ensure timely and efficient service delivery.

• Maintain accurate records of customer interactions and service requests.

• Communicate effectively with customers in a minimum of three languages, including Malayalam and English.

• Work in various shifts to provide 24/7 support. Qualifications:

• Proficiency in Malayalam and English; ability to communicate in at least one more language.

• Excellent communication and interpersonal skills.

• Ability to work under pressure and handle emergency situations calmly and efficiently.

• Strong organizational skills and attention to detail.

• Willingness to work in shifts, including nights and weekends.

• Prior experience in customer service or roadside assistance is preferred but not mandatory. Employment Type: Full-time Compensation:

• Competitive salary

• Monthly performance-based incentives

Application Process: Interested candidates should bring their original certificates, an updated resume, and all previous employment details, including a relieving letter or experience letter, to the interview.

Interview Location: Roda - Emergency Services 3rd Floor, Ettuparayil Business Square, Door No.52, 3274/C3, NH - 47, opp. Decathlon, Vyttila, Ernakulam, Kerala 682019

Direct Interviews will be conducted Monday to Friday 10.00 Am to 04.00 Pm

Contact: Neenu V Nair - Hr Manager - hr@rodaindia.com - 9745299972

Zaman Zoorath - Admin - admin@rodaindia.com - 9745299973

Join us at Roda Assistance Pvt Ltd and be a part of a dedicated team that provides essential roadside assistance services, ensuring the safety and peace of mind of our customers.