Hub Manager

Role Overview:The Hub Incharge will be responsible for managing day-to-day hub operations, ensuring smooth execution of deliveries, rider management, process adherence, and achieving operational targets. The role requires strong team handling, coordination, and problem-solving skills to maintain hub efficiency.

• Key Responsibilities:Manage daily hub operations and ensure smooth workflow.
• Handle rider onboarding, allocation, attendance, and performance tracking.
• Ensure timely deployment of riders and completion of delivery targets.
• Monitor rider productivity, login hours, and delivery performance.
• Coordinate with internal teams for operational requirements and issue resolution.
• Maintain hub-level MIS reports and share regular updates.
• Ensure proper documentation and compliance at the hub.
• Track and manage inventory/assets (if applicable).
• Handle rider queries, grievances, and operational challenges.
• Ensure process adherence and implement improvements for better efficiency.
• Support hiring and onboarding of delivery executives/riders as per business requirements.
• Monitor customer experience metrics and take corrective actions.
• Conduct regular team briefings and performance discussions.
• Required Skills & Qualifications:Graduate / Diploma preferred.
• 1–3 years of experience in logistics, delivery operations, hub management, or similar roles.
• Experience in handling teams and field operations.
• Good communication and coordination skills.
• Basic knowledge of MS Excel and reporting.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving and decision-making skills.
• Key Performance Indicators (KPIs):Delivery completion rate
• Rider productivity and retention
• Hub operational efficiency
• Attendance and discipline management
• Timely MIS reporting
• Customer satisfaction metrics
• Cost and process optimization

Preferred Experience: E-commerce, last-mile delivery, logistics, or fleet operations.