Insurance Operations Manager

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

The opportunity

As a Guidewire Senior Manager in the Technology Consulting team to lead a Guidewire applications project, including PolicyCenter, ClaimCenter, BillingCenter, and Jutro Digital Platform project for our customers in the US.

Your key responsibilities

• Need to work as a technical leader (Senior Manager rank) to contribute to various streams of Guidewire projects.
• Interface, collaborate and communicate with the onsite coordinators.
• Planning and monitoring of the project deliverables from the team.
• Mentor the project team in executing the identified projects.
• Regular status reporting to the Program Managers and onsite coordinators
• Interface with the customer representatives as and when needed.
• Building a quality culture
• Manage the performance management for the direct reports, as per the organization policies.
• Foster teamwork and lead by example
• Training and mentoring of project resources.
• Participating in the organization-wide people initiatives

Skills and attributes for success

• Deep understanding of Guidewire framework implementation, architecture and components.
• Highly experienced and hands-on in Guidewire PolicyCenter/ClaimsCenter/BillingCenter and Guidewire Integration
• Demonstrable knowledge and experience in either Personal Lines products like Personal Auto, Property, Homeowners, Personal Umbrella, etc. OR Commercial Lines products like Commercial Auto, Commercial Property, Workers Compensation, Farm, Commercial Umbrella, Farm Umbrella, Business Owners, etc.
• Java 8+, JEE, XML, Web Services (Axis 2), SQL, ANT
• Demonstrable experience on PC Product Config, Common Config and IG app orCC Financials, Claims Intake, and other areas and other areas or Billing Invoice or Jutro
• Strong in Pl/SQL, Spring, Hibernate, Castor, any Enterprise Messaging System
• Should have strong knowledge and experience on Tomcat and or Websphere/Weblogic
• Real time knowledge and experience on enterprise system integration, on Insurance applications
• Should have understanding and experience of software development best practices.
• Excellent business communication skills
• Excellent leadership skills
• Excellent client facing skills.
• Excellent project management skills
• Must have experience in GuideWire Claim Center 9.0 version+ (Cloud Certified- Associate or ACE)
• Well versed in development streams - Configuration/Integration/Both
• Strong knowledge in Guidewire platform (Gosu scripting / UI / Data Model)
• Implementation of Rules (including UI Validation) using GOSU scripting.
• Metadata Configuration of Rules (including UI Validation).
• Integration with External Systems and Guidewire Platform supported integration techniques.
• Working knowledge of Core Java, J2EE, XML, Web Services (SOAP/REST), ANT
• Strong in SQL, Spring, Hibernate, Castor, any Enterprise Messaging System
• Should have strong knowledge and experience on Tomcat and or Websphere/WebLogic
• Real time knowledge and experience on enterprise system integration, preferably from Insurance domain background.
• Experience in Insurance domain, preferably in Property & Casualty.
• Should have understanding and experience of software development best practices.
• Excellent business communication skills
• Excellent leadership skills
• Prior Client facing experience
• Experience with tools like Service-now, JIRA, soap-ui, eclipse IDE, SVN, Jenkins.
• Understand service management and change management activities, along with SLAa and estimator tools.
• Should have worked on incident management and problem management.

To qualify for the role, you must have

• 8-10 years of work experience in Guidewire product
• Graduation or equivalent degree like BE/BTech/MCA & MBA with a sound industry experience
• Experience in production support

Ideally, you’ll also have

• Application Maintenance & Support experience
• Exposure to tools like ServiceNow, ALM etc

What we look for

• A Team of people with commercial acumen, technical experience and enthusiasm to learn new things in this fast-moving environment
• An opportunity to be a part of market-leading, multi-disciplinary team of 140 + professionals to excel in Managed Services Support
• Opportunities to work with EY Adv-PI ASMS practice globally with leading businesses across a range of industries

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.