Community & Operations Executive

About the Role

Batra Ventures LLP is hiring a full-time Community & Operations Executive to take complete ownership of our online communities, social media presence, and daily operational workflows. The role demands fast turnaround, strong written communication, and the ability to multitask across multiple platforms independently. If you thrive under pressure and treat accuracy as non-negotiable, this role is for you.

Key Responsibilities

1. Community Management

• Actively manage Discord and Telegram communities on a daily basis
• Respond to user queries quickly, clearly, and professionally
• Handle issues, escalations, and conflicts with composure
• Maintain community discipline and enforce group guidelines consistently

2. Social Media Handling

• Execute daily and weekly posting schedules across all platforms
• Engage with comments, DMs, and user interactions in a timely manner
• Maintain consistent activity, brand tone, and voice across channels
• Track engagement and flag opportunities for higher reach

3. Data & CRM Management

• Maintain accurate daily records using Google Sheets
• Work within CRM systems to track users, orders, and updates
• Ensure 100% data accuracy — careless mistakes are not acceptable
• Generate routine reports and share updates with the team

4. Operations & Troubleshooting

• Solve day-to-day operational issues independently
• Ensure a smooth user experience across all touchpoints at all times
• Take ownership of problems instead of waiting for instructions
• Coordinate with internal teams when escalations require cross-functional input

Requirements (Non-Negotiable)

• Full-time availability only — no interns or part-time applicants
• Reliable laptop and stable high-speed internet connection
• Strong written English — clear, professional, and grammatically sound
• Hands-on proficiency with Discord, Telegram, Google Sheets, and CRM tools
• Ability to multitask efficiently across multiple platforms
• High reliability, punctuality, and personal accountability
• Comfortable working consistent late-night shifts

What We Expect

• Fast responses, not delays
• Ownership, not dependency
• Consistency, not excuses
• Accuracy, not assumptions