Customer Care Executive

Job Opening: Customer Support Associate (Voice Process  Bengali & English)

We are currently hiring for our Voice Process (Bengali + English) with 100% Work From Home.

Designation

Customer Support Associate

Job Role

• Resolve customer queries via voice calls

Job Details

• Contractual role until 31st October
• Fixed salary

Eligibility Criteria

• Minimum education: Higher Secondary (12th Pass)
• Minimum 6months of BPO experience (with documents like Offer letter, last 3 monts of payslips and release letter)
• Freshers are also welcome

Work Details

• Work timing: 24×7 rotational shifts
• 5 working days with 2 rotational weekly offs
• Maximum age limit: 40 years

Skills Required

• Excellent verbal communication skills in ENGLISH AND BENGALI
• No major MTI (Mother Tongue Influence) for voice process

Interview Process

• HR Round (Video Call; Aadhaar mandatory for WFH)
• Typing Test (Minimum 25 WPM / 90% accuracy)
• Final round (Google Meet; selfie with Aadhaar is mandatory)

Compensation

• Experienced Candidates: ₹1,90,000 CTC (Approx. ₹14.1K in-hand/month)(Minimum 6 months experience in Bpo required)
• Freshers:     ₹1,68,000 CTC (Approx. ₹12.5K in-hand/month)

System Requirements

• OS: Windows      10 or 11
• RAM: 8 GB or above
• Processor: Core i5, any Gen or above
• Internet: Minimum 20 Mbps connection (Upload/ Download)
• Power backup
• Noise-cancelling USB headset

Documents Required

• Aadhaar Card (with complete Date of Birth) Mandatory
• E-Aadhaar Mandatory
• PAN Card Mandatory
• Educational documents (10th & 12th mark sheets)
• For experienced candidates:
• Experience Letter
• Offer Letter
• Last 3 months payslips

Interested candidates can reach out to Shreya at [6290450549] and over email their documents to [sg001126047@techmahindra.com ].

If interested do share Documents over mail *(mandatory)*

i) System configuration snapshot *(mandatory)*

ii)photo of WIFI *(mandatory)*

iii)photo of power back up like Inverter or Generator *(mandatory)*

iv)Net speed test by Ookla (maximum Internet speed test result should be 20 MBPS or above) *(mandatory)*

v)Noice cancellation USB HEADSET Type A *(mandatory)*

vi) Adharcard Front and Back side Photo *(Mandatory)*

vii) Your clear Selfie with Adharcard where the image that you have in your adharcard and your face in selfie should be clearly visible.

viii) Your updated CV *(mandatory)*

*Share documents over mail only*

*Share all the documents over mail after that we are able to process your profile.

( If everything is ok, then will share one assessment over mail, if you pass on the assessment, will process for final round Interview.

*Immediate joiners only