Front Office Executive

Designation: Front Office Executive

Organization: The Rajbari Bawali

Department: Front Office

Location: The Rajbari Bawali, South 24 Parganas, West Bengal

Reporting To: Operations Manager

The Rajbari Bawali is not merely a heritage hotel—it is a living legacy. A meticulously restored 300-year-old Zamindari palace, The Rajbari Bawali offers guests an immersive experience where history, culture, luxury, and heartfelt hospitality come together. Every guest who walks through our gates becomes a part of our story, and every employee plays an important role in preserving and delivering that experience.

We believe true hospitality is not just about service—it is about creating moments that guests remember long after they leave. Every smile, every greeting, every thoughtful gesture contributes to the timeless Rajbari experience.

Position SummaryThe Front Office Executive is the face of The Rajbari Bawali and the first ambassador of our hospitality. More than checking guests in and out, this role is about making every guest feel genuinely welcomed, valued, and cared for from the moment they arrive until the time they depart.

The ideal candidate is someone who possesses warmth, grace, attention to detail, and a natural passion for creating memorable guest experiences while maintaining the highest standards of professionalism and heritage hospitality.

• Key ResponsibilitiesGuest ExperienceWelcome every guest with genuine warmth, elegance, and traditional hospitality that reflects the spirit of The Rajbari Bawali.
• Ensure a seamless, personalized, and memorable arrival and departure experience.
• Recognize returning guests and acknowledge their preferences whenever possible.
• Create meaningful guest interactions that leave a lasting emotional impression.
• Escort guests whenever required and provide a brief introduction to the palace, its history, facilities, and experiences.
• Front Office OperationsPerform efficient guest check-ins and check-outs.
• Handle reservations, room allocations, modifications, and cancellations.
• Process payments, billing, invoices, and guest accounts accurately.
• Maintain guest registration records and ensure compliance with company procedures.
• Operate the Property Management System (PMS) efficiently.
• Guest RelationsRespond promptly and courteously to guest inquiries via telephone, email, WhatsApp, and in person.
• Handle guest requests, feedback, and concerns with empathy, professionalism, and prompt resolution.
• Coordinate special arrangements for birthdays, anniversaries, proposals, honeymoons, VIP arrivals, and other celebrations.
• Ensure guest preferences are communicated effectively to relevant departments.
• CoordinationWork closely with Housekeeping, Food & Beverage, Reservations, Sales, Maintenance, and Security to ensure a flawless guest experience.
• Monitor room readiness and communicate updates efficiently.
• Coordinate guest transportation and concierge assistance whenever required.
• Brand RepresentationPromote heritage experiences, cultural activities, dining options, wellness offerings, and seasonal events available within the property.
• Encourage guests to explore the unique experiences that make The Rajbari Bawali special.
• Represent the brand with professionalism, confidence, and pride at all times.
• AdministrationPrepare daily arrival, departure, occupancy, and cashier reports.
• Maintain accurate guest profiles and records.
• Ensure all documentation is completed according to company policies.
• Perform shift handovers with complete operational updates.
• Candidate ProfileQualificationGraduate in Hospitality Management or any relevant discipline preferred.
• Experience1–3 years of experience in Front Office, Guest Relations, or Hospitality.
• Freshers with excellent communication skills and a passion for hospitality may also apply.
• SkillsExcellent communication in English, Hindi, and Bengali.
• Pleasant personality with exceptional interpersonal skills.
• Strong guest handling and problem-solving abilities.
• Knowledge of PMS software such as IDS, Opera, or similar systems.
• Good working knowledge of MS Office.
• Well-groomed with impeccable etiquette and presentation.
• Core CompetenciesLuxury Hospitality
• Guest Delight
• Heritage Storytelling
• Emotional Intelligence
• Professional Communication
• Attention to Detail
• Problem Solving
• Team Collaboration
• Time Management
• Cultural Sensitivity
• Adaptability
• Positive Attitude

Our Expectations At The Rajbari Bawali, we do not simply welcome guests—we welcome them home.

We expect every Front Office Executive to:

• Treat every guest with dignity, warmth, and respect.
• Anticipate guest needs before they are expressed.
• Preserve the elegance, heritage, and values of The Rajbari Bawali in every interaction.
• Take ownership of guest satisfaction and resolve concerns with empathy and professionalism.
• Create unforgettable moments that transform a stay into a cherished memory.

Every conversation, every greeting, every smile, and every farewell should reflect the timeless charm and gracious hospitality that define The Rajbari Bawali Experience.

• Working ConditionsRotational shifts, including weekends and public holidays.
• Ability to stand for extended periods.
• Fast-paced luxury heritage hospitality environment.

Why Join The Rajbari Bawali?Joining The Rajbari Bawali means becoming part of a legacy where hospitality is an art and every employee contributes to preserving a centuries-old tradition of excellence. Here, you won't just build a career—you will create unforgettable experiences, celebrate India's rich heritage, and become an ambassador of one of the country's most distinguished heritage destinations.

"At The Rajbari Bawali, we do not merely host guests—we create stories they carry with them long after they leave."