Telemarketing Executive

Position: Telemarketing Executive

Department: Marketing

Location: Barrackpore

Employment Type: Full-Time

CTC: ₹20,000 per month

Job Summary

We are looking for a dynamic and result-oriented Telemarketing Executive to generate leads, engage prospective customers, and support the sales team through effective telephonic communication. The ideal candidate should possess excellent communication skills, customer handling abilities, and a positive attitude towards achieving business targets.

Key Responsibilities

• Make outbound calls to prospective and existing customers.
• Introduce the company's products and services to potential clients.
• Generate qualified leads and schedule appointments for the sales team.
• Follow up with customers to convert inquiries into sales opportunities.
• Maintain accurate customer records and call logs in CRM/Excel.
• Handle customer queries professionally and provide appropriate information.
• Achieve daily, weekly, and monthly calling and lead generation targets.
• Coordinate with internal departments for customer requirements.
• Ensure high levels of customer satisfaction through professional communication.

Eligibility

• Graduate in any discipline (Higher Secondary may also be considered with relevant experience).
• 0–2 years of experience in Telemarketing, Telesales, Customer Support, or Call Centre.
• Freshers with excellent communication skills are encouraged to apply.

Required Skills

• Excellent verbal communication in English, Hindi, and Bengali (preferred).
• Good persuasion and negotiation skills.
• Strong customer service orientation.
• Basic knowledge of MS Office (Excel, Word).
• Ability to work under targets and deadlines.
• Positive attitude and willingness to learn.

Preferred Experience

• Experience in BPO, Telecalling, Customer Support, Banking, Insurance, FinTech, Automobile, EV, or Retail industries will be an advantage.

Key Performance Indicators (KPIs)

• Number of outbound calls made per day.
• Qualified leads generated.
• Appointment booking rate.
• Lead-to-conversion ratio.
• Customer satisfaction and call quality.
• Daily productivity and attendance.

Working Hours

• 9 hours per day (including breaks)
• 6 days working (as per company policy)

Compensation & Benefits

• CTC: ₹20,000 per month
• Performance-based incentives (if applicable)
• Paid leave as per company policy
• Career growth opportunities
• Learning and development programs

Reporting To

Sr. Manager - Marketing