Customer Care Executive

Position: Customer Care Executive

Industry: Bags / Backpack Manufacturing

Location: Kolkata

Experience: 1–3 years preferred; freshers with good communication skills may also be considered

Qualification: Graduate in any discipline

Job Summary

We are looking for a polite, well-spoken and customer-oriented Customer Care Executive to handle customer enquiries, coordinate orders and provide excellent pre-sales and post-sales support. The candidate should have good command over spoken English, a pleasant personality and the ability to communicate effectively with customers and internal teams.

Key Responsibilities

• Handle customer enquiries through phone calls, WhatsApp, email and other communication channels.
• Understand customer requirements and provide accurate information regarding products, pricing, availability and order status.
• Coordinate with the sales, production, dispatch and logistics teams to ensure timely fulfilment of customer orders.
• Follow up with customers regarding quotations, orders, payments, dispatches and deliveries.
• Handle customer complaints and resolve issues in a polite and professional manner.
• Maintain proper records of customer enquiries, orders, complaints and follow-ups.
• Ensure timely communication with customers regarding delays, changes or other order-related matters.
• Develop and maintain good relationships with existing customers.
• Follow up with prospective customers and convert enquiries into orders wherever possible.
• Collect customer feedback and communicate recurring issues to the management.
• Support the sales team in customer coordination and after-sales service.

Candidate Profile

• Graduate in any discipline.
• Excellent spoken English and good communication skills.
• Hindi/Bengali communication skills will be an advantage.
• Pleasant, polite and professional personality.
• Customer-oriented approach with patience and a positive attitude.
• Good follow-up and coordination skills.
• Basic knowledge of MS Office / Excel and WhatsApp Business.
• Ability to handle multiple customer enquiries simultaneously.
• Prior experience in customer care, telecalling, sales coordination or order management will be preferred.

Experience

• 1–3 years of relevant experience preferred.
• Freshers with excellent communication skills and the right attitude may also be considered.