Customer Support Executive

Job Title: Customer Support & Online Sales Executive

Location: Kolkata (On-site, Full-Time)

About Albeli Fashions

Albeli Fashions is a leading manufacturer and exporter of premium handloom textiles, including Banarasi silk sarees, unstitched silk suits, and Bandhej dupattas.

With state-of-the-art facilities in Banaras and Kolkata, we blend traditional Indian weaving with modern design and serve customers across India and overseas.

Key Responsibilities

• Customer Engagement
• Handle inbound calls, WhatsApp, email, and social media inquiries.
• Provide product information, pricing, availability, and order status updates.
• Offer styling or fabric suggestions to enhance customer experience.
• Online Sales & Order Management
• Convert leads from social media, website, and marketplaces into confirmed sales.
• Assist customers with order placement, payment, and delivery tracking.
• Coordinate with the operations team to ensure timely dispatch.
• Digital Interaction
• Conduct live video calls, virtual shopping sessions, and product demonstrations.
• Support social media sales initiatives (Instagram/Facebook/WhatsApp).
• Customer Feedback & Reporting
• Maintain records of customer interactions and sales in Excel/CRM.
• Collect feedback to help improve products and service.

Qualifications & Skills

• Graduate in Commerce/Business/Fashion/Textiles or related field.
• 1–3 years of experience in customer service, e-commerce, or retail sales (textiles/fashion preferred).
• Excellent communication skills in English and Hindi; Bengali is a plus.
• Comfortable with video calls, WhatsApp Business, Instagram/Facebook, and basic MS Office/Excel.
• Strong customer-centric attitude, patience, and problem-solving abilities.

Compensation & Benefits

• Salary Range: ₹12,000 – ₹15,000 per month (based on experience & performance).
• Attractive incentives on achieving sales targets.
• Opportunity to work with a heritage brand with a growing global clientele.

Age Limit 21 to 35 years

How to Apply

Send your CV or basic details to nfchr0@gmail.com