Customer Support Executive
Nawalgaria Fashions CalcuttaFixed
₹12,000 - ₹15,000
Earning Potential
₹15,000
Fixed
₹12,000 - ₹15,000
Earning Potential
₹15,000
Work from Office
Full Time
Any experience
Basic EnglishJob highlights
21 applicants
Benefits include: PF, Mobile Allowance, Internet Allowance, Laptop, ESI (ESIC), Food/Meals
Job Description
Job Title: Customer Support & Online Sales Executive
Location: Kolkata (On-site, Full-Time)
About Albeli Fashions
Albeli Fashions is a leading manufacturer and exporter of premium handloom textiles, including Banarasi silk sarees, unstitched silk suits, and Bandhej dupattas.
With state-of-the-art facilities in Banaras and Kolkata, we blend traditional Indian weaving with modern design and serve customers across India and overseas.
Key Responsibilities
- Customer Engagement
- Handle inbound calls, WhatsApp, email, and social media inquiries.
- Provide product information, pricing, availability, and order status updates.
- Offer styling or fabric suggestions to enhance customer experience.
- Online Sales & Order Management
- Convert leads from social media, website, and marketplaces into confirmed sales.
- Assist customers with order placement, payment, and delivery tracking.
- Coordinate with the operations team to ensure timely dispatch.
- Digital Interaction
- Conduct live video calls, virtual shopping sessions, and product demonstrations.
- Support social media sales initiatives (Instagram/Facebook/WhatsApp).
- Customer Feedback & Reporting
- Maintain records of customer interactions and sales in Excel/CRM.
- Collect feedback to help improve products and service.
Qualifications & Skills
- Graduate in Commerce/Business/Fashion/Textiles or related field.
- 1–3 years of experience in customer service, e-commerce, or retail sales (textiles/fashion preferred).
- Excellent communication skills in English and Hindi; Bengali is a plus.
- Comfortable with video calls, WhatsApp Business, Instagram/Facebook, and basic MS Office/Excel.
- Strong customer-centric attitude, patience, and problem-solving abilities.
Compensation & Benefits
- Salary Range: ₹12,000 – ₹15,000 per month (based on experience & performance).
- Attractive incentives on achieving sales targets.
- Opportunity to work with a heritage brand with a growing global clientele.
Age Limit 21 to 35 years
How to Apply
Send your CV or basic details to nfchr0@gmail.com
Job role
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The candidate should have completed Graduate degree and people who have 0 to 31 years are eligible to apply for this job. You can apply for more jobs in Kolkata to get hired quickly.
The candidate should have Basic English skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
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