Guest Service Associate / Steward

Job description:

Position: Guest Service Associate (GSA)

Location: Middleton Street

Working Hours: 10:00 AM - 10:30 PM (with a shift break)

Job Summary:

We are seeking enthusiastic and dedicated Guest Service Associate (GSA) to join our team. The ideal candidates will be responsible for providing top-notch customer service, maintaining cleanliness, and ensuring a smooth dining experience for our guests.

Key Responsibilities:

Guest Interaction:

• Strong communication and interpersonal skills.
• Excellent problem-solving abilities.
• Attention to detail and a guest-oriented approach.
• Ability to handle high-pressure situations.
• Knowledge of the menu, food preparation, and beverages (especially in fine dining).
• Welcome and assist guests upon arrival.
• Address guest inquiries, complaints, or concerns promptly and professionally.
• Provide information about menu items, services, or special events.

Service Delivery:

• Take orders accurately and deliver food and beverages in a timely manner.
• Ensure the table setting is clean, organized, and properly arranged.
• Handle billing and payment processing.

Upselling and Recommendations:

• Suggest menu items, beverages, or promotions based on guest preferences.
• Promote additional services or events hosted by the establishment.

Coordination with Team:

• Communicate effectively with kitchen staff and management for smooth service.
• Collaborate with other servers or staff to manage high guest volumes.

Maintenance and Cleanliness:

• Maintain cleanliness in the dining and service areas.
• Ensure compliance with hygiene and safety regulations.

Benefits:

• Competitive salary
• Employee meals
• Opportunity for career growth within the restaurant
• Friendly and supportive work environment

If you are passionate about hospitality and eager to be part of a team dedicated to delivering an unforgettable dining experience, we would love to hear from you.