Operation Executive

Job Description (JD) – Operations Executive (BFSI Sector)

Position: Operations Executive

Department: Operations

Industry: Banking, Financial Services & Insurance (BFSI)

Location: Kolkata

Reporting To: Operations Manager / Branch Manager

Job Summary

We are seeking a detail-oriented and efficient Operations Executive to support day-to-day operational activities in the BFSI sector. The candidate will be responsible for processing customer applications, maintaining operational records, ensuring regulatory compliance, coordinating with internal departments, and delivering high-quality service to customers and business partners.

Key Responsibilities

• Process and verify customer applications, KYC documents, and account-related requests.
• Ensure compliance with regulatory guidelines, company policies, and operational procedures.
• Handle policy issuance, loan processing, account opening, endorsements, renewals, and related documentation as applicable.
• Coordinate with sales teams, customers, banks, insurance companies, and other stakeholders for smooth transaction processing.
• Maintain accurate records and MIS reports.
• Monitor pending cases and ensure timely resolution.
• Support audit, compliance, and risk management activities.
• Address customer queries and provide operational support.
• Ensure proper documentation and record maintenance as per company and regulatory requirements.
• Follow up on discrepancies and resolve operational issues promptly.
• Assist in process improvement initiatives to enhance operational efficiency.
• Prepare daily, weekly, and monthly operational reports.

Educational Qualifications

• Graduate in Commerce, Finance, Business Administration, or any recognized discipline.
• Additional certifications in Banking, Insurance, Finance, or Operations will be an advantage.

Experience

• 1–3 years of experience in BFSI operations.
• Freshers with strong academic backgrounds may also apply.

Required Skills

• Knowledge of KYC, AML, and regulatory compliance requirements.
• Understanding of banking, insurance, loan, or financial services operations.
• Proficiency in MS Excel, MS Office, and operational software.
• Strong documentation and record-management skills.
• Good analytical and problem-solving abilities.
• Excellent communication and coordination skills.
• Attention to detail and accuracy.
• Ability to work under deadlines and handle multiple tasks.