Restaurant Manager

Job Description — Restaurant Operations ManagerCompany: Uttapam – Flavours of South

Location: Kolkata

Department: Operations

Reports To: Directors / Founders

Position OverviewWe are looking for a proactive and experienced Restaurant Operations Manager to oversee the daily operations of multiple outlets of Uttapam – Flavours of South. The ideal candidate should ensure smooth functioning of restaurant operations, maintain high food and service standards, improve team productivity, and drive customer satisfaction and profitability.

• Key ResponsibilitiesOperations ManagementSupervise day-to-day operations of all restaurant outlets.
• Ensure smooth coordination between kitchen, service, billing, delivery, and housekeeping teams.
• Maintain SOPs for food quality, hygiene, service, and presentation.
• Monitor opening and closing procedures across outlets.
• Ensure all operational issues are resolved quickly and efficiently.
• Staff Management Recruit, train, and supervise restaurant staff.
• Prepare staff duty rosters and manage attendance.
• Monitor staff discipline, grooming, and performance.
• Conduct regular training sessions for service standards and customer handling.
• Build a positive and motivated work culture.
• Customer ExperienceEnsure excellent guest service and customer satisfaction.
• Handle customer complaints professionally and resolve issues promptly.
• Monitor online reviews on platforms like Zomato and Google.
• Implement strategies to improve repeat customer experience.
• Sales & RevenueMonitor daily sales reports and outlet performance.
• Work on increasing average billing and repeat business.
• Coordinate with marketing team for promotions and offers.
• Control wastage and improve operational efficiency.
• Inventory & Vendor ManagementMonitor stock levels and coordinate with purchase team.
• Ensure proper inventory management and minimize wastage.
• Coordinate with vendors and suppliers for timely deliveries.
• Conduct regular stock audits.
• Hygiene & ComplianceEnsure strict compliance with food safety and hygiene standards.
• Maintain cleanliness and sanitation across all outlets.
• Ensure licenses and operational compliances are up to date.
• Follow FSSAI and local regulatory guidelines.
• Reporting & CoordinationSubmit daily and weekly operational reports to management.
• Analyze operational challenges and suggest improvements.
• Coordinate with accounts, HR, kitchen, and delivery partners.
• Monitor outlet profitability and operational KPIs.
• Required Skills & QualificationsMinimum 3–5 years of experience in restaurant or hospitality operations.
• Experience in managing multiple outlets preferred.
• Strong leadership and team management skills.
• Good communication and problem-solving abilities.
• Knowledge of restaurant POS systems and delivery platforms.
• Ability to work under pressure and manage peak-hour operations.
• Strong understanding of customer service and hospitality standards.
• Preferred QualitiesHonest, disciplined, and result-oriented.
• Hands-on operational approach.
• Strong understanding of South Indian/QSR dining operations.
• Ability to build systems and improve efficiency.
• Salary & BenefitsSalary: Based on experience and performance.
• Performance incentives available.
• Staff meals provided.
• Growth opportunity within expanding restaurant chain.
• Working HoursFlexible shifts based on operational requirements.
• Weekly off as per company policy.