Telecaller

We are seeking a confident and professional Debt Collection Telecaller to contact customers with outstanding payments, negotiate repayment plans, and ensure timely recovery of dues while maintaining positive customer relationships. The ideal candidate will have strong communication skills, persistence, and a professional approach to handling sensitive financial matters.

Key Responsibilities

• Make outbound calls to customers with overdue accounts to collect payments
• Explain outstanding balances, payment terms, and repayment options clearly
• Negotiate payment plans in accordance with company policies
• Follow up on promises to pay and maintain accurate call records
• Update customer information and payment details in the system
• Handle customer objections and disputes professionally and calmly
• Ensure compliance with legal, regulatory, and company collection guidelines
• Meet or exceed daily and monthly collection targets
• Escalate unresolved cases to supervisors when required