Infrastructure Technical Support Specialist

Infra Tech Support Practitioner

Project Role : Infra Tech Support Practitioner
Project Role Description : Provide L1–L2 technical support for infrastructure, systems, and applications in production and development environments, both remotely and onsite, following defined operating models and processes. Act as the primary interface with users/clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support.
Must have skills : webMethods Fabric
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Infra Tech Support Practitioner, a typical day involves delivering first and second level technical assistance for infrastructure, systems, and applications across both production and development settings. This role requires working closely with users and clients to identify and resolve issues efficiently, whether remotely or onsite. The practitioner follows established procedures and operating models to maintain service reliability and quality, ensuring smooth operation of various technology platforms and environments throughout the day.

Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to escalate and resolve complex technical issues.
- Document and maintain accurate records of incidents, resolutions, and system changes.
- Assist in monitoring system performance and proactively identify potential risks or disruptions.
- Support junior team members by sharing knowledge and providing guidance when necessary.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in webMethods Fabric.
- Strong troubleshooting skills related to infrastructure and application support.
- Experience with monitoring and managing production and development environments.
- Ability to analyze and resolve issues across operating systems, networks, and application platforms.
- Familiarity with incident management and service delivery processes.
- Effective communication skills to interact with users and technical teams.

Additional Information:
- The candidate should have minimum 3 years of experience in webMethods Fabric.
- This position is based at our Kolkata office.
- A 15 years full time education is required.