Manager - Contract Compliance and Pricing Operations

Ready to shape the future of work? 
At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower. 

Welcome to the relentless pursuit of better.

Inviting applications for the role of Manager, Contract Compliance Management
In this role, Manager will be responsible for Pricing operations/ Research and Rebates related queries and issues resolution. Timely and accurate processing of new contracts, modifications, and renewals, expertise in document scrutiny, approvals, customer creation, generating reports for compliance monitoring, and supporting process improvement initiatives. The role requires compliance with applicable policies, guidelines, and regulations, creation of SOPs and process flows, and support for the trade and sales team in contract- Experience in managing stakeholders, expertise in MS Excel, and knowledge of Workday is preferred. 
Ensure all SLA’s/KPI are met with accuracy, Internal & external stakeholder & escalation management, Governance on operational metrics are followed and reported. Develop system and departmental subject matter expertise. Use critical thinking, data analysis, business & financial acumen to provide exceptional customer service and operational excellence.
Responsibilities
•    Supervise and lead a team of contract professionals, providing guidance, coaching, and training. 
•    Customer Service, Ensure a high level of customer satisfaction by addressing inquiries, resolving issues, and meeting service-level agreements
•    Implement processes to handle customer complaints and feedback effectively.
•    Ensure that service level expectations are met or exceeded. 
•    Risk Management, Identify and mitigate potential risks.
•    Contract Lifecycle Management, utilize contract management software and tools to streamline processes and improve efficiency.
•    Training and Development, Keep the team informed about new products, processes, or system changes. 
•    Performance Monitoring, Monitor and assess the performance against agreed-upon key performance indicators (SLAs/KPIs)
•    Continuous Improvement, Identify opportunities for process improvement within the contract management function.
•    Implement best practices to enhance efficiency, reduce costs, and improve overall contract management capabilities.
•    Communication and Stakeholder Management, effectively communicate with internal and external stakeholders

Qualifications we seek in you!
Minimum Qualifications
•    A bachelor’s degree in accounting, Business, or Finance
•    Ability to work on multiple ERP (preferred Workday), and workflow solutions
•    Strong English language skills (verbal and written)

Preferred Qualifications/ Skills
•    Relevant years related business experience in Financial Services, OTC, Accounting, Financial, or Wholesale Drug industry. 
•    Uses critical thinking, data analysis, research and contract compliance knowledge to provide exceptional customer service and operational excellence.
•    Knowledge of Workday and advanced excel would be an added advantage.

Why join Genpact? 
• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation  
• Make an impact – Drive change for global enterprises and solve business challenges that matter 
• Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities  
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day  
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress  
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. 
Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.